Secor Subaru - Service Center

Not good Made an appointment for 9AM. They said it would take 3 hrs. I got the car at 6PM. I was without a car all day. Not pleased with service Made an appointment for 9AM. They said it would take 3 hrs. I got the car at 6PM. I was without a car all day. Not pleased with service More

Awful The service was awful, argumentative. Car was not ready for pick and had to wait even though I was called the day before and was told it was ready for The service was awful, argumentative. Car was not ready for pick and had to wait even though I was called the day before and was told it was ready for pick More

Friendly, professional staff, clean service area, five stars I was in service for a recall front passenger air bag completed in the time given..and will recommend secor Subaru to friends...Thank you I was in service for a recall front passenger air bag completed in the time given..and will recommend secor Subaru to friends...Thank you More

Good experience They were helpful and thorough in attempting to diagnose an issue with my car. The service was performed in a reasonable amount of time and was as I h They were helpful and thorough in attempting to diagnose an issue with my car. The service was performed in a reasonable amount of time and was as I had scheduled. They were friendly and kept in contact with any questions or suggestions. The only negative was that there are signs everywhere that they will wash the outside and vacuum the inside when your car is there for service. This didn’t happen. Minor issue but a little disappointing. Overall I was happy and will definitely return. More

Service was just ok The 60K is a big service and expensive. The weather delayed dropping off the car The pick up was slow and it took about 10 min to get someone to The 60K is a big service and expensive. The weather delayed dropping off the car The pick up was slow and it took about 10 min to get someone to take my payment and give me the paperwork. The paperwork was not completed by the technician and the supervisor checked some of the boxes on status of my cat in front of me. My car was not out front and not washed after the supervisor said it was. More

Recall Dealer performed recall on hood latch in a timely way, and inspected many other parts of car (without request) confirming they are in good working con Dealer performed recall on hood latch in a timely way, and inspected many other parts of car (without request) confirming they are in good working condition and giving me additional peace of mind. I trust this dealer and what they tell me about my car. More

Air Bag Replacement Under Warranty The whole team worked very efficiently/effectively in performing this service, plus I was given a ride back and forth to work in New London so my on-s The whole team worked very efficiently/effectively in performing this service, plus I was given a ride back and forth to work in New London so my on-site waiting time was minimized. The gentleman who gave me the ride was very pleasant and accommodating, unfortunately I can't remember his name. More

Good day Quality dealership work Never had a bad time and good price and fair. Will buy new car because of service And I would recommend to a friend Subaru Quality dealership work Never had a bad time and good price and fair. Will buy new car because of service And I would recommend to a friend Subaru’s rock More

Brake recall exchange The dealership is uber friendly and set me up with a car while mine was in service. They were detailed and made sure that I was receiving quality part The dealership is uber friendly and set me up with a car while mine was in service. They were detailed and made sure that I was receiving quality parts. More

The people were great the waiting room has problems. I believe his name was Brian was very helpful. I don't have any complaints about my service. My complaints would be about the waiting room which is fr I believe his name was Brian was very helpful. I don't have any complaints about my service. My complaints would be about the waiting room which is freezing cold, has or had no available freshwater, and only two choices for coffee. Also it seemed the soda machine was down. Other customers were complaining about the freezing cold as well. More