Secor Subaru - Service Center

Service was thorough but slow, appointment time was longer than expected so I had to re-arrange my work schedule. Service department did not respond to text messaging system, and did not send an invoic longer than expected so I had to re-arrange my work schedule. Service department did not respond to text messaging system, and did not send an invoice of services rendered/suggested until I requested twice. Service estimates were then incredibly high. Workers were all pleasant and knowledgeable but have room to improve in communication and realistic timeframes. More

Waited 2.5 hour for an oil change. I had a morning appointment so not expecting a big delay. I asked if it was normal to take so long. . Told I would have a coupon for the wait. . No coupon. Was not appointment so not expecting a big delay. I asked if it was normal to take so long. . Told I would have a coupon for the wait. . No coupon. Was not impressed. Staff was nice but the wait to long and no heads up about being that far behind. More

Excellent service! Brought my Outback into Secor’s for 12K mile service. I was promptly met at the appointment time and finished in short order. Lauren, the service advisor, was knowledgeable and profess 12K mile service. I was promptly met at the appointment time and finished in short order. Lauren, the service advisor, was knowledgeable and professional. She was happy to address my questions and to also help me through all the great technical options on the dashboard. She’s brilliant. More

Although I’ve had many issues with my 2019 Subaru Ascent (Thank God nothing extremely major). Angel from the sales team and Amanda from service are the best. They embody what real customer service should be (Thank God nothing extremely major). Angel from the sales team and Amanda from service are the best. They embody what real customer service should be. Thank you for going above and beyond!!! More

She was great to help me with the recall I had on my Subaru Impreza. Thank you Amanda Easom 👏🏻😊. You are terrific in your job. Subaru Impreza. Thank you Amanda Easom 👏🏻😊. You are terrific in your job. More

My service experience at Secor Subaru was extraordinary. Brian was a pleasure to work with. My work was completed on time. And my car got washed too! I’m definitely going back! Brian was a pleasure to work with. My work was completed on time. And my car got washed too! I’m definitely going back! More

I needed to have my headlights brought up to spec. No problems. Great service from my service advisor. Driving at night is much better now. Thanks a whole lot for excellent care and concern. My Out No problems. Great service from my service advisor. Driving at night is much better now. Thanks a whole lot for excellent care and concern. My Outback has always been service at your facility. More

Fantastic service, friendly and helpful staff - I could not be happier with all aspects of Secor Subaru! The service I receive at Secor is always fantastic. not be happier with all aspects of Secor Subaru! The service I receive at Secor is always fantastic. More

Clean waitArea. GoodResponse time with repairs. Lauren Clean wait Area. Good Response time with repairs. Lauren very helpful with noise issue information. They provided a good time range for the car serv Clean wait Area. Good Response time with repairs. Lauren very helpful with noise issue information. They provided a good time range for the car service. More

Another outstanding service visit The folks at Secor Subaru have consistently provided me with a 5 star experience during the 6 years I’ve owned my Forrester. They are friendly, polite The folks at Secor Subaru have consistently provided me with a 5 star experience during the 6 years I’ve owned my Forrester. They are friendly, polite, efficient and honest about what your vehicle needs or might need at a future service visit. The waiting area is comfortable, clean, with good provision of fast internet and areas to work if needed. My vehicle was taken in at the appointment time and comprehensive service completed within the time promised. Other dealerships should take note of how this shop conducts its business and treats its customers with respect. More