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Secor Subaru - Service Center

New London, CT

4.7
1,278 Reviews

1,278 Reviews of Secor Subaru - Service Center

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January 09, 2020

The work is always done with excellence. There is always a prompt resolve to a problem with my car. I never have to wait long for an appointment. They are always on time while I wait. I am More

by PGRAY03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Donovan, Lauren McGloin
January 09, 2020

Just needed an oil change, Lauren was ready to go once I pulled in. Wait wasn't bad, waiting room was comfortable and clean as always. More

by CASEYPRHENK
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
January 07, 2020

The sales department is great, but the service department is severely lacking. $114 oil changes and the didn't tighten the bolts on one of the wheels. It fell off while I was driving. More

by CRMARTELLE
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Donovan
January 07, 2020

Car was there for 3 months. They were impossible to get in contact with so towed out to another dealer. Service us terrible do not being your vehicle here for service More

by EMYSKA06422
Recommend Dealer
No
Employees Worked With
John Donovan
January 02, 2020

Excellent experience! I had a recall notice and brought the car to Secor as they are within a few miles of work. How do you measure the quality of an ignition coil? I cant. More

by DWAYNE.GAWRONSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
December 31, 2019

Very good. Great customer service, friendly and professional. They were not able to fix the issue that day but made arrangements to take care of it on another vi More

by JABSE25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Izquierdo, Amanda Easom
December 30, 2019

New to Subaru The service center was great but we were not given any maintenance info or recommendations at time of sale. We did not know that an appointment was se More

by L.DELUCCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everet Dahlquist
December 30, 2019

Recall Performed 4 recalls on my two Subaru. Also, completed the 30,000 mile check up. They are very good at communicating and fair pricing. A great team to More

by FLINTWHEELER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Izquierdo
December 26, 2019

Great service. Comfortable waiting area and a clean car. Y Great service. Reasonable wait for factory recall service. Waiting area had good wifi, coffee and snacks. After service was complete car was cleaned More

by JITRUJ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everet Dahlquist
December 24, 2019

Excellent service Great people, excellent service. I brought my car in due to a manufacturing recall and they gladly helped me with my problem and even after, were very More

by KRISTINAFENTON4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Easom
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