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Secor Subaru - Service Center

New London, CT

4.6
1,316 Reviews

1,316 Reviews of Secor Subaru - Service Center

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September 07, 2020

Impreza brought in for fuel pump recall. All dealings from scheduling appointment, to providing loaner, to pick up were handled with friendly and courteous staff. Appreciate also the car wash. More

by MBARTONE1201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't recall.
September 07, 2020

Good service. They gave me a loaner car as nice as mine and got my car back to me before it was promised. Good place with good people. More

by COKEPAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Donovan
September 03, 2020

I’m always impressed when I have my car worked on here. They have nice people, quality work and fair prices. Keep up the good work. More

by RYAN_NICKLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Donovan, Amanda Easom, Lauren McGloin
September 02, 2020

I don't own any Subaru, only 3 MITSUBISHI, which I would always choose over a Subaru................. ..... ..... .... .. ...... ..... ...... .. Fffgg hjnj knnn ffff hhjj jjjj jnnj jjj More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
August 31, 2020

Service was very good and it is nice to get car washed. Today I have tried to reach someone in service for over 2 hours but no one answers the phone. I did leave a message for a callback an hour ago. I More

by stankewich8036
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
August 30, 2020

I feel I get an honest account of what my car needs and what was done. The recall work was not finished at the estimated time due to unforeseen circumstances. Lauren was very apologetic and offered the u More

by KBKAISER01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
August 30, 2020

The service department is a knowledgeable team. They have all the concerns of customers as a priority. Service department found a safety issue and corrected it promptly; well done. More

by CHICHI24678
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Donovan
August 27, 2020

Friendly staff, easy to schedule and I was provided a free loaner car. Recall was completed as scheduled. They were flexible and accommodating with my pickup time. Very happy overall. More

by Robin C
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Donovan
August 26, 2020

Quick Service, staff that was helpful and took the time to go over work. Went out of their way to meet timeline needs for me More

by MCMAMA_22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
August 25, 2020

This was an excellent visit. I was very disappointed the This was an excellent visit. I was very disappointed the first time I came. But this time it was efficient friendly and the car is doing fine thank y More

by M941
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Donovan
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