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Secor Subaru - Service Center

New London, CT

4.6
1,316 Reviews

1,316 Reviews of Secor Subaru - Service Center

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October 04, 2020

The service department kept me informed regarding my car’s service, provided me with a ride home and later on, a ride back to pick up my car. More

by KBKAISER01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Oct 05, 2020 -

Secor Subaru responded

Thank you for your business at Secor Subaru! We hope you trust our team with all of your future service needs! See you next time!

October 01, 2020

I drove up from Texas and didn't know any Subaru service areas here, but from the moment I came in to get my Outback maintenace done, it was like I was home. Friendly, helpful, and very knowledgeable! More

by Maggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James???
Oct 02, 2020 -

Secor Subaru responded

Welcome to the Secor Subaru family, Maggie! We're so happy to hear that our team provided you excellent service! See you next time!

September 29, 2020

Had been away from Secor for years; glad to be back as Sales & Service appear to be improved from last issues. Would like to see more masks, even as staff members walk by in the lot, usually without dista More

by ROMANSAXON
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angel Izquierdo, Kevin O'Donovan, Michael Sharrio
Sep 30, 2020 -

Secor Subaru responded

Thank you for visiting Secor Subaru, Roman! Kevin, Angel, and our team appreciate your feedback! See you next time!

September 28, 2020

I recently drove in 5 minutes before closing with a screw in my tire. “No problem”. Amazing service I believe the name of the person who helped me was Lauren. She is incredibly professional, efficient and More

by MOME25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Sep 28, 2020 -

Secor Subaru responded

Thank you for visiting Lauren at Secor Subaru! She is exactly as described. She loves helping all of our customers get back on the road safely! We look forward to seeing you next time!

September 28, 2020

It took 2.5 hrs to put on a new tire since mine had a side wall piece of wood in it. I had a appointment set up. This too way too long. More

by THOMASHOLTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't know
Sep 29, 2020 -

Secor Subaru responded

Thank you for taking the time to provide your honest feedback. We apologize for the long wait and hope to provide you with a 5-star experience next time. Thanks, John Donovan - Service Manager - 860-442-2323

September 24, 2020

We did not get responses to our calls on the status of our car. It took a week and we were never offered a loaner. More

by PTROPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason
September 24, 2020

The people at the check-in area are friendly and quick the facility itself is very clean. The server time is just whatever it takes. More

by KLAMBERT87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Easom, Lauren McGloin
Sep 25, 2020 -

Secor Subaru responded

Thanks for the 4-star review! Hope to see you next time!

September 24, 2020

Lauren is an awesome service advisor, she and her team was in constant contact with me when my car was in the shop. They also caught another Subaru dealership had put non Subaru breaks on my car. This is More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Sep 25, 2020 -

Secor Subaru responded

Thank you for taking the time to share your experience working with Lauren at Secor Subaru! We hope you choose our team for all of your automotive needs! See you next time!

Sep 25, 2020 -

NONE3 responded

I bought my car last year from Angel that was a fantastic experience, I couldn't ask for more from a dealership. From the service to the sales department and finance you guys have been fantastic I really enjoyed working with you guys and deeply regret the one time I went to the Subaru dealership that is closer to me to have some basic minimal work done and they still screwed it up. Well I own Subarus they will always go to your shop. This is my third one

September 22, 2020

Service was not what it used to be. Mix up on scheduling through on line. No complimentary vacuum. Profane language used indirectly about me. Unacceptable More

by JONOLOMO09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Donovan
September 21, 2020

Service was great! Easy drop off, loaner car was ready, service coordinator, Lauren, kept me up to date the whole day and they got it done in time for me to pick up my daughter! More

by LALA.SCARPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
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