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1,316 Reviews of Secor Subaru - Service Center
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October 12, 2020
The online system is very convenient, and there were ample time slots available. In addition, the work was completed in a timely fashion, and I was satisfied with the quality of the work performed. ample time slots available. In addition, the work was completed in a timely fashion, and I was satisfied with the quality of the work performed. More
by WSTRUZ6
Verified CustomerEmployees Worked With
Lauren McGloin
October 12, 2020
They didn’t make much effort to diagnose my car’s problem and refused to believe me regarding the symptoms. Can only guess why I’ve been disregarded more than once by this service department and refused to believe me regarding the symptoms. Can only guess why I’ve been disregarded more than once by this service department More
by KEWOODKA
Employees Worked With
Don’t remember
October 12, 2020
Excellent and affordable service work done on a regular basis by this dealership. The only reason I wouldn't give a 5 star rating is that occasionally I have a problem getting somebody on the phone in serv basis by this dealership. The only reason I wouldn't give a 5 star rating is that occasionally I have a problem getting somebody on the phone in service. The last time this happened I left a message that was never responded to. All my interactions in person have been positive. More
by MATTAVERY1981
Employees Worked With
Lauren McGloin
October 12, 2020
Dealership seems to have become a JiffyLube. Searching for other things to sell in addition to original request. $300 for an oil change, please. I will go to a non dealership Holmgren next time for other things to sell in addition to original request. $300 for an oil change, please. I will go to a non dealership Holmgren next time More
by Tom Donnee
Employees Worked With
John Donovan, Amanda Easom, Lauren McGloin
October 10, 2020
Scheduling availability good. It's very important and appreciated to be able to get a loaner car because I work. I like having the car cleaned aling wirh the service. Thanks appreciated to be able to get a loaner car because I work. I like having the car cleaned aling wirh the service. Thanks More
by CUDDSTER84
Employees Worked With
Updat rhis list. It doesnt include the people who worked on my car
October 09, 2020
The online appointment scheduler allowed me to book an appointment while the technicians were at lunch causing the wait to be longer. This was not the technicians fault. I would have appreciated the free appointment while the technicians were at lunch causing the wait to be longer. This was not the technicians fault. I would have appreciated the free car wash that comes with the service but no hard feelings they were busy. They also were nice enough to check to see if they had a bumper cover and installed it. More
by KATHY
Employees Worked With
Lauren McGloin
October 07, 2020
Always done right by me. Upfront, cordial. Phone answering and voicemail returning could use some improvement. Amanda and Lauren are VERY thorough. John was comprehensive with me. Willing to escalat answering and voicemail returning could use some improvement. Amanda and Lauren are VERY thorough. John was comprehensive with me. Willing to escalate to Subaru when warranted. More
by WRX+Forester
Employees Worked With
John Donovan, Amanda Easom, Lauren McGloin
October 05, 2020
Pick-up of our Forrester at home for service and delivery back to our home after service was greatly appreciated. During difficult times this indicates how Secor Subaru cares about its customers. back to our home after service was greatly appreciated. During difficult times this indicates how Secor Subaru cares about its customers. More
by JTSEIDEL
Employees Worked With
Lauren McGloin
October 05, 2020
Very helpful and quick. Car hadn’t been serviced in a long time and was worried there would be tons of things to fix but they did only what was needed. long time and was worried there would be tons of things to fix but they did only what was needed. More
by FI297
Employees Worked With
John Donovan
