Secor Subaru - Service Center

Better than the last time I was there. Even had a thank you note on the bill. Getting more customer oriented , I guess complainy helped you note on the bill. Getting more customer oriented , I guess complainy helped More

Excellent service. The staff, especially Lauren McGloin, was knowledgeable and quick to diagnose my problem. In addition, she was patient with my questions and took time to answer all of them. was knowledgeable and quick to diagnose my problem. In addition, she was patient with my questions and took time to answer all of them. More

All of our experiences have been great. Courteous, professional and helpful. Explained what needed to be done and the estimated cost. Excellent communication. Very pleased. professional and helpful. Explained what needed to be done and the estimated cost. Excellent communication. Very pleased. More

The folks at the service center were great!! Each if the issues that I had with my new car were corrected and I was treated very well!! issues that I had with my new car were corrected and I was treated very well!! More

Overall good service. I was called back and told the card was ready. Drove over to pick it up and I asked if it was vacuumed. They said no but it could be done “if I wanted”. I found it unusual this time to was ready. Drove over to pick it up and I asked if it was vacuumed. They said no but it could be done “if I wanted”. I found it unusual this time to have to ask for vacuum and and wash. More

Usually pleased with your service. You seem to be paying more attention to my concerns. Not to happy with your attempt to up sell, regarding replacement of rear brakes. As I've said I have been in the auto more attention to my concerns. Not to happy with your attempt to up sell, regarding replacement of rear brakes. As I've said I have been in the auto business, in many forms, for 50+ years. Please save your up selling for your uninformed customers. More

They are all the best and the only company I will trust my car with. Collision Department, Service for new battery and when My tires were low they showed me what to do. my car with. Collision Department, Service for new battery and when My tires were low they showed me what to do. More

This time they finally got all the things right.. the only thing they neglected to do, which they have in the past, is to completely vacuum out the interior. They did the wash however which is a nice tou only thing they neglected to do, which they have in the past, is to completely vacuum out the interior. They did the wash however which is a nice touch. More

Satisfied with all experiences with the Service Dept. The vehicle loaner program is a rarity and greatly appreciated. Very through inspection of vehicle at each service appointment, sanitation, and even a co vehicle loaner program is a rarity and greatly appreciated. Very through inspection of vehicle at each service appointment, sanitation, and even a complimentary car wash. Some weakness in the communication between customer & service Dept. However, kudos to the Internet coordinator for calling me after I left an online service request. I didn’t expect a reply until the next day. He called me that same night ( after 9 p.m) to acknowledge my concern & and facilitate scheduling an appointment.i was pleasantly surprised. More