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Secor Subaru - Service Center

New London, CT

4.7
1,279 Reviews

1,279 Reviews of Secor Subaru - Service Center

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October 05, 2020

Pick-up of our Forrester at home for service and delivery back to our home after service was greatly appreciated. During difficult times this indicates how Secor Subaru cares about its customers. More

by JTSEIDEL
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Oct 05, 2020 -

Secor Subaru responded

Thank you for trusting our team at Secor Subaru! We hope you're enjoying your Secor Subaru! See you next time!

October 05, 2020

Very helpful and quick. Car hadn’t been serviced in a long time and was worried there would be tons of things to fix but they did only what was needed. More

by FI297
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Donovan
Oct 06, 2020 -

Secor Subaru responded

Thank you for trusting our service team at Secor Subaru! See you next time!

October 04, 2020

They had my car for a week and I know it didn’t take them all that time to do it. They do not schedule efficiently! More

by KROB07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lauren McGloin
October 04, 2020

The service department kept me informed regarding my car’s service, provided me with a ride home and later on, a ride back to pick up my car. More

by KBKAISER01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Oct 05, 2020 -

Secor Subaru responded

Thank you for your business at Secor Subaru! We hope you trust our team with all of your future service needs! See you next time!

October 01, 2020

I drove up from Texas and didn't know any Subaru service areas here, but from the moment I came in to get my Outback maintenace done, it was like I was home. Friendly, helpful, and very knowledgeable! More

by Maggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James???
Oct 02, 2020 -

Secor Subaru responded

Welcome to the Secor Subaru family, Maggie! We're so happy to hear that our team provided you excellent service! See you next time!

September 29, 2020

Had been away from Secor for years; glad to be back as Sales & Service appear to be improved from last issues. Would like to see more masks, even as staff members walk by in the lot, usually without dista More

by ROMANSAXON
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angel Izquierdo, Kevin O'Donovan, Michael Sharrio
Sep 30, 2020 -

Secor Subaru responded

Thank you for visiting Secor Subaru, Roman! Kevin, Angel, and our team appreciate your feedback! See you next time!

September 28, 2020

I recently drove in 5 minutes before closing with a screw in my tire. “No problem”. Amazing service I believe the name of the person who helped me was Lauren. She is incredibly professional, efficient and More

by MOME25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Sep 28, 2020 -

Secor Subaru responded

Thank you for visiting Lauren at Secor Subaru! She is exactly as described. She loves helping all of our customers get back on the road safely! We look forward to seeing you next time!

September 28, 2020

It took 2.5 hrs to put on a new tire since mine had a side wall piece of wood in it. I had a appointment set up. This too way too long. More

by THOMASHOLTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't know
Sep 29, 2020 -

Secor Subaru responded

Thank you for taking the time to provide your honest feedback. We apologize for the long wait and hope to provide you with a 5-star experience next time. Thanks, John Donovan - Service Manager - 860-442-2323

September 24, 2020

We did not get responses to our calls on the status of our car. It took a week and we were never offered a loaner. More

by PTROPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason
September 24, 2020

The people at the check-in area are friendly and quick the facility itself is very clean. The server time is just whatever it takes. More

by KLAMBERT87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Easom, Lauren McGloin
Sep 25, 2020 -

Secor Subaru responded

Thanks for the 4-star review! Hope to see you next time!

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