Secor Subaru - Service Center

Competent and easy to deal with. Prices on new vehicles neither the lowest nor the highest in the area. Service is extremely competent, but needs to be watched re overcharges more than most. As is the prer neither the lowest nor the highest in the area. Service is extremely competent, but needs to be watched re overcharges more than most. As is the prerogative of Subaru service agencies, their regular maintenance schedule can exceed the Subaru basic; on my last visit they replaced the differential oil and added gas additive to my non-towing,2018 Outback, which was on no schedule, and without asking. I have been told they will credit me those costs against future service, but to date have seen nothing in writing More

A suspension problem was diagnosed and repaired, and loaner car provided, at no cost to me. Lauren explained the process in detail and took care of my needs. loaner car provided, at no cost to me. Lauren explained the process in detail and took care of my needs. More

Was very pleased to get appointment in a short period of time. I did an overnight drop and confirmed the immediate morning of the potential of time line of service. time. I did an overnight drop and confirmed the immediate morning of the potential of time line of service. More

The online system is very convenient, and there were ample time slots available. In addition, the work was completed in a timely fashion, and I was satisfied with the quality of the work performed. ample time slots available. In addition, the work was completed in a timely fashion, and I was satisfied with the quality of the work performed. More

Excellent and affordable service work done on a regular basis by this dealership. The only reason I wouldn't give a 5 star rating is that occasionally I have a problem getting somebody on the phone in serv basis by this dealership. The only reason I wouldn't give a 5 star rating is that occasionally I have a problem getting somebody on the phone in service. The last time this happened I left a message that was never responded to. All my interactions in person have been positive. More

Scheduling availability good. It's very important and appreciated to be able to get a loaner car because I work. I like having the car cleaned aling wirh the service. Thanks appreciated to be able to get a loaner car because I work. I like having the car cleaned aling wirh the service. Thanks More

The online appointment scheduler allowed me to book an appointment while the technicians were at lunch causing the wait to be longer. This was not the technicians fault. I would have appreciated the free appointment while the technicians were at lunch causing the wait to be longer. This was not the technicians fault. I would have appreciated the free car wash that comes with the service but no hard feelings they were busy. They also were nice enough to check to see if they had a bumper cover and installed it. More

Always done right by me. Upfront, cordial. Phone answering and voicemail returning could use some improvement. Amanda and Lauren are VERY thorough. John was comprehensive with me. Willing to escalat answering and voicemail returning could use some improvement. Amanda and Lauren are VERY thorough. John was comprehensive with me. Willing to escalate to Subaru when warranted. More