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Secor Subaru - Service Center

New London, CT

4.7
1,279 Reviews

1,279 Reviews of Secor Subaru - Service Center

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December 09, 2020

Brought my car in for service and oil change. The mechanic checked for engine knock and assured me my car was in good shape. I brought my car in because I heard through the grapevine that the mechani More

by DONCUARTERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Dec 10, 2020 -

Secor Subaru responded

Thank you for these wonderful comments about Jason and the Secor Subaru team! We appreciate you coming to visit us and look forward to serving you again in the future!

December 09, 2020

Secor Subaru is always patient, understanding, and pleasant to deal with! They even put my car through the car wash without my having to ask them. More

by HILTLM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Dec 10, 2020 -

Secor Subaru responded

Thank you for the kind comments about our team! We're grateful to have you as a Secor Subaru customer and we look forward to your next visit with us!

December 07, 2020

Knowledgeable service department. Dealership service rates are steep but the dealership quality and assurance is worth it. Service advisor is straight forward and trustworthy. A great product supporte More

by DAD4LIFE79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Marsh
Dec 07, 2020 -

Secor Subaru responded

Thank you for trusting our service team at Secor Subaru! We appreciate your honest review, and look forward to seeing you at your next visit!

December 06, 2020

Vehicle still makes the noise I brought it in for, during “multiple road tests” they barely put 3 miles on the vehicle over a 3 week period, yet couldn’t duplicate the noise ... More

by JESSICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lauren McGloin
December 04, 2020

Am 79, and in the middle of the virus, it was wonderful for someone to pick up my car, service it and bring it back. Thank You. More

by MARYLABONTE42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Donovan, Amanda Easom, Lauren McGloin
Dec 04, 2020 -

Secor Subaru responded

It was our pleasure to assist you during your recent service appointment! See you next time at Secor Subaru!

December 03, 2020

Don't bother making an appointment. Secor has no respect for your time. Horrible customer service from female manager and owner. Better off just going to Jiffy Lube. Will never return or recommend. More

by Eh.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lauren McGloin
December 03, 2020

SERVICE WAS EXCELLENT. SERVICE DEPT. VERY COURTEOUS WE HAVE FIVE SUBARU IN THE FAMILY. MY 2016 OUTBACK HANDLES BETTER THAN THE LINCOLN MKZ I HAD . THIS IS MY SECOND SUBARU. More

by POPCORN2480
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JASON MARSH YOUR TECH THAT PERFORMED THE WORK ON MY CAR, SHOULD GET CREDIT
Dec 03, 2020 -

Secor Subaru responded

Thank you for choosing Secor Subaru! We appreciate you as a customer and look forward to working with you in the future!

December 03, 2020

Great service. First time buying with secor. Won’t be the last! Quick responses and great prices. Recommend to anyone. Service department is awesome took More

by JONSILVA06385
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura, Jason, Angel Izquierdo, Rob Dupont
Dec 04, 2020 -

Secor Subaru responded

We can't thank you enough for this review! See you next time at Secor Subaru!

December 03, 2020

I know that I can always count on Secor Subaru to service my vehicles and provide courteous and professional interactions. Oh did I mention they also can provide a loaner vehicle at no charge More

by DAVEMIL5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Easom, Lauren McGloin
Dec 04, 2020 -

Secor Subaru responded

We can't thank you enough for your review, and hope you choose our team for future service needs! -Secor Subaru team

December 02, 2020

The purpose of my appointment was to have 4 new tires installed along with wheel alignments and balancing. I was told it would take 3 to 4 hours. I declined an offer for a loaner, saying I would wait. More

by Bob Sturwold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The person who checked me in on arrival., Lauren McGloin
Dec 02, 2020 -

Secor Subaru responded

Hi Bob, we appreciate your patience during your recent service visit and hope to provide you with a 5-star experience next time. Thanks, John Donovan - Service Manager - 860-442-2323

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