1,318 Reviews of Secor Subaru - Service Center
I can understand that this dealership is busy but I had an appointment and it took an hour to get an oil change. I didn’t really have any interaction with my service rep except for a text that stated that an appointment and it took an hour to get an oil change. I didn’t really have any interaction with my service rep except for a text that stated that he was my rep. I had to call to ask if and when my oil change was completed. No coffee cups, sugar, or cream. More
Our experience with Secor has been outstanding due to our salesperson, Steve Plona. We seriously only buy from him and so does our entire family. He picked up our car for service and has been honest and pro salesperson, Steve Plona. We seriously only buy from him and so does our entire family. He picked up our car for service and has been honest and professional. We love both our Subaru products and will only work with Steve. More
They are always quick to locate any problems when my car is being serviced. They are polite and explain what needs to be done. I like my 12 year old Forester and you have serviced it throughout those years. is being serviced. They are polite and explain what needs to be done. I like my 12 year old Forester and you have serviced it throughout those years. I would use this dealership again. More
Good service. Good waiting room facilities. Also gave me a loaner that was very helpful. The problem with the car was fixed for a reasonable price. a loaner that was very helpful. The problem with the car was fixed for a reasonable price. More
Oil change. tire rotation done. Okay twenty five words. I wish these cars had decent bumpers and did have so much plastic on the exteriors I wish these cars had decent bumpers and did have so much plastic on the exteriors More
Your support staff was extremely helpful. They went above exceptions of service. I almost did not send because I was told I couldn’t submit because I didn’t write 25 words, I would change that! I did f above exceptions of service. I almost did not send because I was told I couldn’t submit because I didn’t write 25 words, I would change that! I did finish because I was very impressed with the front desk employees. More
when I arrived at Secor Subaru, I was greeted by a very courteous and helpful gentleman who took my car key and provided me with a loaner car to use while they diagnosed my Outback. Unfortunately, the ra courteous and helpful gentleman who took my car key and provided me with a loaner car to use while they diagnosed my Outback. Unfortunately, the radio needed replacement. I declined the replacement, came back and picked my car up. Secor Subaru had washed my car and had it ready for me by the door. I was surprised that they didn’t charge me for their diagnostic services. The little things make a big difference and go a long way. Thank you Secor Subaru. More
I previously wrote a bad review due to a lack of response. Presently Secor’s service department is Working hard to correct the situation and I am grateful to them and I am thankful response. Presently Secor’s service department is Working hard to correct the situation and I am grateful to them and I am thankful More
Efficient and knowledgeable. Give good information about what repairs needed. Did not have to wait to get an appt.Phone communication good. Just costly to have work done. what repairs needed. Did not have to wait to get an appt.Phone communication good. Just costly to have work done. More
Very disappointed in service. Given poor information after being charged for updates that failed I was then Admonished by Subaru people for calling the number given by Jean as next step. He was told by after being charged for updates that failed I was then Admonished by Subaru people for calling the number given by Jean as next step. He was told by Secor they never heard of my car problem (I have slip and business card) Media console failed me in the middle of New York City traffic. Huge safety concern this Car has less than 45000 miles on it : / No call back after leaving a message More