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Secor Subaru - Service Center

New London, CT

4.7
1,279 Reviews

1,279 Reviews of Secor Subaru - Service Center

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January 04, 2021

Very easy to deal with. They go out of the way to assist. Were able to secure a loaner care for my service call last minute and stayed late to to a work conflict for me. More

by Jollymonsph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Jan 04, 2021 -

Secor Subaru responded

It is our pleasure to assist you! Thanks for the fantastic review, from all of us at Secor Subaru.

January 01, 2021

Jason attended my services at once upon my arrival. Ask if I would wait or need a ride back home. Got a message from him as soon as my car is ready. Excellent experience and prompt service More

by T2NICK2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Mars
Jan 04, 2021 -

Secor Subaru responded

This is what we like to hear! We hope to provide all of our customers with this level of service! See you next time at Secor Subaru!

December 31, 2020

The Service department at Secor Subaru is always friendly and accommodating. I don’t really have much else to say but filling up to make 25 words. More

by DFLATS7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Jan 04, 2021 -

Secor Subaru responded

Thank you for your kind words! See you next time at Secor Subaru!

December 29, 2020

Great to deal with. All work was done quickly. Gave me a loaner car wile the work was being done. Would recommend them to anyone. More

by MEGGERT_99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Eggert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin
Dec 29, 2020 -

Secor Subaru responded

Thanks for your recommendation and for trusting the Secor Subaru service team! We'll see you next time!

December 22, 2020

I went to Secor Subaru for service on my 2014 Forester. The service was outstanding and Lauren kept me posted about everything that was happening. More

by espinal32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Dec 23, 2020 -

Secor Subaru responded

Thank you for visiting Lauren and our service team at Secor Subaru! We appreciate your 5-stars! See you next time!

December 22, 2020

Once again the service I received at Secor was timely, thorough and as expected. Was able to make an appointment ahead of time so drop off was simple. Was very pleased overall with the quality of service More

by PJBINNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Dec 23, 2020 -

Secor Subaru responded

Thank you for choosing Secor Subaru, we appreciate your positive feedback!

December 16, 2020

Impressive. Very helpful. I think these three words suffice . I do not have twenty five words. Survey is fine but this part is too cumbersome. More

by MARYANNLITTLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nice 26 year old guy who picked me up when my car was ready, Jean Canela
Dec 16, 2020 -

Secor Subaru responded

We appreciate the kind words, MaryAnn! We're glad you found our services very helpful! We're lucky to have customers like you at Secor Subaru.

December 15, 2020

Secor did a great job; after I had an issue with an airbag recall, they took full responsibility for making sure the issue was resolved. They went beyond their required work, and made sure things were More

by Greg S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason , Lauren McGloin
Dec 16, 2020 -

Secor Subaru responded

Thanks for being a Secor Subaru customer, Greg! We're thrilled to hear our team went above and beyond for you on your recent visit. We hope to have you as a customer for life!

December 13, 2020

The service area lacks a customer view other than looking through a small outside window. Because of this I won't be able to answer most of your questions. I can only assume your workers do what the contra More

by CARE
Friendliness
Recommend Dealer
Yes
Employees Worked With
I think it was Nick.
Dec 14, 2020 -

Secor Subaru responded

Thank you for your honest feedback. We appreciate your review, and look forward to seeing you next time at Secor Subaru!

December 09, 2020

Excellent service. Efficient. Educated staff. Positive experience. Have been using Secor for over 10 years and have always been more than satisfied. Love Secor Subaru! More

by CYNDIDVM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Dec 09, 2020 -

Secor Subaru responded

Thank you so much for all of your support over the years! We're thankful to have you as a Secor Subaru customer and we look forward to your next visit!

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