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Secor Subaru - Service Center

New London, CT

4.7
1,278 Reviews

1,278 Reviews of Secor Subaru - Service Center

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March 15, 2021

All issues solved! What more could I ask for! Thank All issues solved! What more could I ask for! Thank you for all the help and caring in this time of covid. I felt safe! More

by BARBFUSARO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Canela
Mar 15, 2021 -

Secor Subaru responded

You are very welcome! It was our pleasure to take care of you, and we're so glad to hear you felt safe! Thanks for choosing Secor Subaru!

March 15, 2021

The price of the oil change went up and no car wash even though there was a coupon for a free one. No call back from service about this. More

by BMREY2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jean Canela
Apr 01, 2021 -

Secor Subaru responded

Thank you for bringing this to my attention. I will be speaking with my team about your comments and hope you'll give us a chance to do better in the future. If you'd like to discuss your experience in greater detail, please feel free to reach out to me directly. Thanks again, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

March 15, 2021

However, I am not pleased with my car. It is still leaking oil and I just paid for huge engine overhaul. Used parts prob issue More

by BUOY1408
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Carambot, Jean Canela
Mar 23, 2021 -

Secor Subaru responded

We're sorry to hear that you're not happy with your service. Please reach out to our team to discuss your visit further. Thanks, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

March 08, 2021

I use Secor Subaru on a regular basis to keep both of my 100k plus Outback’s in tip top shape! They are very prompt, and the online appointment process is excellent. They are very forth right on making be More

by TFOLSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Bryan Carambot
Mar 08, 2021 -

Secor Subaru responded

Thanks for being a loyal customer! It is always our pleasure to take care of you! - The Secor Subaru Team

March 06, 2021

Very polite staff, great service. I really liked the text message updates. It made it really easy to know when my car would be ready! The car wash at the end was a nice surprise! More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Bryan Carambot, Jean Canela, Nick Hander
Mar 08, 2021 -

Secor Subaru responded

This is a fantastic review! Thanks from the entire team at Secor Subaru!

March 03, 2021

Excellent job getting the vehicle in, diagnosed, and repaired in reasonable time - Always greatly appreciated! Everyone was extremely courteous and efficient - I couldn't have asked for more! More

by REBECCA.HUTCHINGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Bryan Carambot, Jean Canela, Nick Hander
Mar 03, 2021 -

Secor Subaru responded

Excellent review! Thank you for letting us know we are on the right track. We look forward to your next visit.

March 02, 2021

I've had my Outback & Forester in for several routine service appointments this month. Each time Nick H. Was my service advisor. He is incredible!!! He thoroughly explains the work, is courteous, pati More

by ABATES20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Mar 03, 2021 -

Secor Subaru responded

Thank you for taking the time to leave us this review! We are lucky to have Nick on the Secor Subaru service team and are glad to hear you can always trust him with your needs! See you next time!

March 01, 2021

Love this dealership. Always patient, kind, good communication and, most important, honest! Thought I needed brakes pads, but they gave me the measurements and told me I could wait. More

by HILTLM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Mar 01, 2021 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

February 26, 2021

I am always very happy with the level of service that I receive from Secor Subaru. The courteous, knowledgeable, and professional manner with which they handle my questions and concerns leave me feeling go More

by Robert Cleary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Nick Hander
Feb 26, 2021 -

Secor Subaru responded

Thank you for your confidence in Secor Subaru, and for your business. We are thankful to have you as a customer, Robert!

February 25, 2021

Always accommodating, friendly and through when having my vehicle serviced. Love how my car gets washed and vacuumed!! My current Subaru is my 4 th one. I shop different dealerships but I always land at Sec More

by AVS_55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Carambot
Feb 26, 2021 -

Secor Subaru responded

Thanks for being a Secor Subaru customer! We appreciate your positive feedback and look forward to your continued business with us.

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