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Secor Subaru - Service Center

New London, CT

4.7
1,278 Reviews

1,278 Reviews of Secor Subaru - Service Center

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April 01, 2021

I can understand that this dealership is busy but I had an appointment and it took an hour to get an oil change. I didn’t really have any interaction with my service rep except for a text that stated that More

by AWils
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Hander
March 31, 2021

Our experience with Secor has been outstanding due to our salesperson, Steve Plona. We seriously only buy from him and so does our entire family. He picked up our car for service and has been honest and pro More

by ERPREUSSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Plona
Mar 31, 2021 -

Secor Subaru responded

Thank you for your loyal business with Steve at Secor Subaru! We're so glad to hear your family has trusted him with all of their automotive needs! We'll pass along this great review to him! Take care!

March 31, 2021

They are always quick to locate any problems when my car is being serviced. They are polite and explain what needs to be done. I like my 12 year old Forester and you have serviced it throughout those years. More

by OBOVAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Apr 01, 2021 -

Secor Subaru responded

We are so honored to be your go-to resource for servicing your Forester! Thank you for letting us help keep your SUV in top shape so it can live up to the Subaru brand's reputation! We appreciate your excellent review and confidence in our team! We'll see you at your next service appointment! - Secor Subaru

March 29, 2021

Good service. Good waiting room facilities. Also gave me a loaner that was very helpful. The problem with the car was fixed for a reasonable price. More

by Revlynnm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t recall the name
Mar 31, 2021 -

Secor Subaru responded

We are so glad to hear our service team gave you a great price for your repairs and made the process as smooth as possible! Thank you for the awesome review and rating! We hope you'll come to see us again in the future! - Secor Subaru

March 29, 2021

Oil change. tire rotation done. Okay twenty five words. I wish these cars had decent bumpers and did have so much plastic on the exteriors More

by PBRIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Carambot
Mar 29, 2021 -

Secor Subaru responded

Thanks for your feedback! We hope to see you again at Secor Subaru!

March 29, 2021

Your support staff was extremely helpful. They went above exceptions of service. I almost did not send because I was told I couldn’t submit because I didn’t write 25 words, I would change that! I did f More

by Annmariebartelli
Recommend Dealer
Yes
Employees Worked With
She worked the front desk, I do not know her name, she was excellent , Lauren McGloin, Bryan Carambot, Jean Canela, Nick Hander
Mar 31, 2021 -

Secor Subaru responded

Thank you for taking the time to share this wonderful feedback! We're thrilled to hear that our team exceeded your expectations. The 25-word limit is, unfortunately, a DealerRater policy, not our own, but we greatly appreciate you taking the time to finish your review regardless. Thanks again, from all of us here at Secor Subaru, and please don't hesitate to reach out if we can be of service again in the future!

March 25, 2021

when I arrived at Secor Subaru, I was greeted by a very courteous and helpful gentleman who took my car key and provided me with a loaner car to use while they diagnosed my Outback. Unfortunately, the ra More

by HMUHSIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Carambot
Mar 29, 2021 -

Secor Subaru responded

We are so happy we could provide you with a positive experience! We hope you'll come see us again if you need anything! - Secor Subaru

March 24, 2021

I previously wrote a bad review due to a lack of response. Presently Secor’s service department is Working hard to correct the situation and I am grateful to them and I am thankful More

by APRKOZ
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jean Canela
Mar 25, 2021 -

Secor Subaru responded

We are so grateful to you for giving us the chance to make things right. Thank you for taking the time to update your review and let us know we've stepped up and improved your experience! Be sure to let us know if you have any other questions or concerns. Take care!

March 22, 2021

Efficient and knowledgeable. Give good information about what repairs needed. Did not have to wait to get an appt.Phone communication good. Just costly to have work done. More

by CECILLEFRANK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Canela
Mar 22, 2021 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

March 21, 2021

Very disappointed in service. Given poor information after being charged for updates that failed I was then Admonished by Subaru people for calling the number given by Jean as next step. He was told by More

by APRKOZ
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Jean Canela
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