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Secor Subaru - Service Center

New London, CT

4.7
1,278 Reviews

1,278 Reviews of Secor Subaru - Service Center

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May 18, 2021

Rick was excellent.... friendly & knowledgeable... waiting room outside the labor area very nice( & quiet....got some reading done! I need to arrange a detail day & time ASAP, and possibly go over a f More

by JLCMTTIT2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chocolat Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin, Nick Hander
May 18, 2021 -

Secor Subaru responded

Thank you for this awesome feedback! Please reach out to us and we are more than happy to help you with anything you need!

May 18, 2021

Clean and efficient service department. Secor does all my Outback service work. They do quality work and I have never been disappointed in the way my car has been returned to me. More

by Bicknas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Eggert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Secor Subaru responded

Thank you for the great review! We're glad you feel confident bringing your Outback to us! See you next time! - Secor Subaru

May 17, 2021

Great job again by the service staff. I was taken on time. The repair was done quickly and efficiently. The loaner car was great. I appreciate the assistance. More

by Subaru321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Bryan Carambot, Jean Canela, Nick Hander
May 18, 2021 -

Secor Subaru responded

Thanks for taking the time to leave a review. We're pleased to hear the loaner worked out well and glad that our service team got your vehicle in and out in a flash. The Secor Subaru team will be on standby whenever you need help again!

May 16, 2021

everyone was friendly and the service was great.! the service department called as soon as my car was ready. i will have my car serviced there again More

by WENDYLYNN64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
May 17, 2021 -

Secor Subaru responded

Wendy, we are so proud to hear that you had a great time at Secor Subaru! We look forward to helping you out next time too!

May 12, 2021

I submitted a review a few weeks back but I will do it again. Service was very good. I was in/out in just a little over an hour. waiting room was clean. Magazines were very old but still interesting t More

by JOKNITTER16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
May 12, 2021 -

Secor Subaru responded

Thank you for taking the time to leave us a review! Your feedback is much appreciated by our team. See you next time!

May 11, 2021

Everything was great, except I would have appreciated being advised when they realized there was going to be a delay getting to my oil change. More

by BMYSTICAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
May 12, 2021 -

Secor Subaru responded

Thank you for your honest feedback. We will use your comments to improve our communication moving forward!

May 03, 2021

Excellent Service Advisor. I was kept informed of when my vehicle would be ready due to the expected computer data update. Loaner car was clean and neat. More

by Gordon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Hander
May 04, 2021 -

Secor Subaru responded

Thank you for the positive feedback, Gordon! It was our pleasure to take care of everything for you. Safe travels!

May 02, 2021

Convenient location. The facilities are clean. The service work was done well. The waiting area had comfortable chairs, large screen TV and toys for young children. More

by Jrad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Eggert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin, Bryan Carambot, Jean Canela, Nick Hander
May 03, 2021 -

Secor Subaru responded

Thank you for your review! We appreciate your honest feedback, and look forward to seeing you next time at Secor Subaru!

April 30, 2021

I was treated with courtesy, professionalism, and respect. I was there for regular maintenance plus an AC condenser recall. The car was returned to me with all the problems completed More

by B_OOSMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Apr 30, 2021 -

Secor Subaru responded

Thank you for the positive feedback about your recent visit to Secor Subaru! We hope to work with you again in the future!

April 30, 2021

Great head mechanic great staff I felt well taken care of - they found out what was wrong with my car quickly - I needed to come back twice for 2 different fixes and o was treated so wonderfully. I will buy More

by HUVALERIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Head mechanic awesome!!!!!, Jean Canela
Apr 30, 2021 -

Secor Subaru responded

It was our pleasure to take care of you! Thank you for your positive feedback and we look forward to your continued business!

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