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Secor Subaru - Service Center

New London, CT

4.7
1,278 Reviews

1,278 Reviews of Secor Subaru - Service Center

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August 03, 2021

It took too long to get an appointment for a car with bad brakes. We ended up not driving that car for a week and a half before we were able to bring it in for service. More

by CJSB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Jean Canela, Nick Hander
Aug 03, 2021 -

Secor Subaru responded

We appreciate you taking the time to leave us your honest feedback and review. We understand your frustration and appreciate your patience during these unpredictable times. Please don't hesitate to reach out to us if you'd like to discuss the matter further. Thank you, Secor Subaru

August 02, 2021

We purchased a CPO 2109 Subaru Ascent last week. We were extremely pleased with the entire process. This was out third subaru purchased from Secor Subaru. The consultant Larry, sales manager Mike and serv More

by MVITKO209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Sharrio, Lauren McGloin
Aug 03, 2021 -

Secor Subaru responded

We're happy to hear our team provided five-star care to you during your purchase! We know you'll love your 2019 Ascent, and we're so grateful you chose Larry, Mike, Laura, and the Secor Subaru team to get you behind the wheel! Thank you!

August 01, 2021

The service department was very helpful and accommodating to my needs . They were professional and worked around my schedule. At reasonable prices and friendly atmosphere. More

by Mafalv57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Eggert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin
Aug 02, 2021 -

Secor Subaru responded

Thank you for the positive feedback about our service team! We appreciate you coming to visit us here at Secor Subaru and hope to see you again next time!

July 30, 2021

After spending over $2500 on service my 2008 Subaru After spending over $2500 on service my 2008 Subaru still cannot pass emissions and be registered. Secor cannot fix and to date has no solution to re More

by MARKDUPRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Sharrio, Lauren McGloin
Sep 10, 2021 -

Secor Subaru responded

Thank you for reaching out. I'm sorry to hear you're continuing to have issues and would like the opportunity to discuss the situation with you in greater detail. If you have a moment, would you please consider reaching out to me directly? Thanks, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

July 29, 2021

The one downer was having to wait two day for rear hatch struts when I had said that’s what I needed when I made the appointment. More

by Craig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Jul 30, 2021 -

Secor Subaru responded

Hi Craig, we thank you for your patience as you wait for the parts to arrive. Thanks for your business at Secor Subaru!

July 28, 2021

A great place to purchase a new Subaru ! No price haggling… honest upfront numbers & not jacked up at all. I bought the extra warranties just to be safe ! More

by Judolc703@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Jul 28, 2021 -

Secor Subaru responded

Thank you for choosing Secor Subaru! We hope to provide this level of customer service to all of our customers!

Jul 28, 2021 -

Judolc703@gmail.com responded

Sales team &service team are wonderful ! I would not hesitate to buy there again : ) I would recommend that anyone wanting a new or super clean used car…. Go to SECOR. My 2020 Forester is perfect for me, I had previously owned a Forester & was more than happy with it. I didn’t even go to Secor with the intention of purchasing a new car/ as my Forester was 9 years old and in great condition. I was thinking that my 2009 Forester was going to last me ‘ til I died/ or it died ! So::: this will p be my last car ever !

Jul 28, 2021 -

Judolc703@gmail.com responded

You guys are GREAT !!!

Jul 29, 2021 -

Secor Subaru responded

Thank you very much! We pride ourselves in extraordinary service and can't wait to see you at your next visit! Lauren McGloin Secor Subaru Service Manager

July 28, 2021

I am so very pleased to have a reliable Subaru dealer near me. I will not service anywhere else. Great people and great service. Lauren McGloin is the best ! More

by Francisca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Jul 28, 2021 -

Secor Subaru responded

Thank you so much for the awesome review, Francisca! It means so much that you feel confident doing business with Lauren and the Secor Subaru team! We hope to see you again next time!

Jul 29, 2021 -

Secor Subaru responded

We greatly appreciate you servicing your Subaru with our Subaru family! We can't wait to see you for your next service! Thank you, Lauren McGloin Secor Subaru Service Manager

July 28, 2021

Always friendly and very helpful, they actually listen to the customers concerns. I usually leave my car for the day. If anything comes up during there service of the vehicle They will always call or text More

by LLTHIBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Nick Hander
Jul 29, 2021 -

Secor Subaru responded

Thank you! Communication is key in keeping our customers in the loop when they leave their vehicles with us. Looking forward to your next service visit! Lauren McGloin Secor Subaru Service Manager

July 23, 2021

I felt irritated that my car sat in the outside bay for an hour before it was pulled in and serviced Since I was waiting this lengthen my wait time by an hour. Seems to me scheduling could have been bette More

by GRAY5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Bryan Carambot, Jean Canela, Nick Hander
Jul 24, 2021 -

Secor Subaru responded

We appreciate your feedback and will address these concerns with our team. Thank you! - Secor Subaru

July 22, 2021

Great service! Lost the key to my locking locking lug nuts. They took me in next day and even took care of a recall repair on my AC. Thanks Laren and Nick, I really appreciated that! More

by CARAWIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Nick Hander
Jul 22, 2021 -

Secor Subaru responded

It was our pleasure to get you in and take care of everything! Thanks for trusting the Secor Subaru service team. Safe travels!

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