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Secor Subaru - Service Center

New London, CT

4.7
1,288 Reviews

1,288 Reviews of Secor Subaru - Service Center

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June 05, 2024

Kait was absolutely amazing! She was kind, knowledgeable, friendly, courteous, helpful, and caring. She was very patient with me, as I walk with a walker, and answered all my que More

by BOOKLOVERBRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Secor Subaru responded

Thank you for sharing such a detailed and positive review! We're delighted to hear that Kait provided exceptional service and went above and beyond during your visit at Secor Subaru. We'll be sure to pass along your kind words, and we look forward to assisting you in the future!

June 05, 2024

Very professional and courteous and good service. Very prompt and kept me informed during my service appointment More

by MMINGO222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Secor Subaru responded

We're delighted to hear you had a positive experience with our team at Secor Subaru! Thank you for highlighting the professionalism and prompt service during your appointment. We appreciate your feedback!

June 03, 2024

The employees at Secor Subaru are always very helpful and very friendly and very knowledgeable More

by Nana1231
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Mirles Dan is an awesome salesman. He’s always out of his way to be helpful. He’s very kind and very knowledgeable.
Jun 04, 2024 -

Secor Subaru responded

Thank you, Nana! We look forward to seeing you again. - Secor Subaru

June 02, 2024

From the front desk to the repair garage, everyone at Secor is helpful, knowledgeable and professional. More

by SSAVITEER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Secor Subaru responded

Thank you for sharing your positive experience! We're delighted to hear that our team at Secor Subaru provided helpful, knowledgeable, and professional service. We appreciate your support!

June 01, 2024

I went in for an oil change and tire rotation and almost 2 hours later it was done. I had made an appointment hoping it would be around an hour with the safety inspection being done also. The service person More

by gdavis219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaitlyn Gray
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Secor Subaru responded

Thank you for sharing your feedback. We're sorry to hear about the wait time and lack of communication during your visit to Secor Subaru. We'll work on improving our service efficiency and keeping customers better informed in the future. We appreciate your patience!

May 31, 2024

No complaints, quick and courteous service. Clean and comfortable waiting room. All employees were top notch. More

by QUAILCT
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Secor Subaru responded

Thank you for the positive feedback! We're glad to hear that our team at Secor Subaru provided quick and courteous service, and that you found our waiting room comfortable. We appreciate your support!

May 31, 2024

Prompt service able to accommodate off hour drop off and pick up staff go out of their way to be accommodating More

by TIMMYT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Secor Subaru responded

Thank you for the positive feedback! We're glad to hear our team at Secor Subaru could accommodate your needs and provide prompt service. We appreciate your support!

May 31, 2024

Competent and trust worthy at all times // do an excellent job with never any surprises More

by JIM0752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Eggert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Culley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Secor Subaru responded

Thank you for trusting our team for all of your automotive needs! -Secor Subaru

May 31, 2024

Everyone was very helpful. The process to check in was smooth and they stayed in touch with updates. Kaitlyn was very friendly. More

by kagearing
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Secor Subaru responded

Thank you for the positive feedback! We're glad to hear that Kaitlyn and our team at Secor Subaru made your experience smooth and kept you well-informed. We appreciate your support!

May 31, 2024

Excellent service. ....always willing to help you with any questions you might have on your Subaru. More

by PEDIPISCES37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Secor Subaru responded

Thank you for leaving us such great feedback! We look forward to serving you again! - Secor Subaru

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