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Secor Subaru - Service Center

New London, CT

4.7
1,278 Reviews

1,278 Reviews of Secor Subaru - Service Center

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September 02, 2021

Very efficient. Service was ready for my car as soon as I arrived. I left car and got call to pick up at time they had told me cat would be ready. More

by F.BETTEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Nick Hander
Sep 02, 2021 -

Secor Subaru responded

We appreciate the kind words and great rating! We hope to see you again at Secor Subaru!

September 02, 2021

I love coming to this dealership for servicing my car. It's a ln older car and they always do great work and keep me well-informed on my vehicle's health. More

by DANIELLA7HEFLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Sep 02, 2021 -

Secor Subaru responded

We love having you as a customer, Daniella! Thank you so much for your fantastic five-star rating! We'll see you at your next appointment! - Secor Subaru

September 01, 2021

I pulled in with an emergency and they took care of my car and provided transportation to my home as well as picked me up when my car was ready the next day. It was a great experience. More

by jdefrancescodesign
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Canela
Sep 01, 2021 -

Secor Subaru responded

Thank you for the great review! We're so glad we were able to help you out and we hope we have the opportunity to serve you again in the future! - The Secor Subaru Team

August 31, 2021

Normally love our experience, but brought our vehicle in to check on an AC issue that was supposed to have been fixed last time and don’t feel my concerns were listened to at all (hopefully not because of m More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany?
Sep 10, 2021 -

Secor Subaru responded

We're sorry to hear you feel that way and would like to help you resolve these concerns. Please reach out to me at your earliest convenience so I can address these issues and help turn this situation around. Thank you, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

Sep 24, 2021 -

Anonymous responded

Well, I’ve now called twice and left voicemails and have yet to receive a phone call back. Also left specific instructions to please have a manager call me after we took our car in for that 3rd service and never received a call. I’ll leave another one today. And the issue is back. Again. Would love to see if Secor is really interested in attempting to resolve this.

August 31, 2021

Quick friendly and efficient. Nice waiting area with coffee and soft drinks. Service personnel very helpful when I couldn’t figure out one of the buttons on my car More

by KABINCT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Jean Canela, Nick Hander
Sep 01, 2021 -

Secor Subaru responded

Thanks for taking the time to review your recent experience with us! We appreciate you coming to visit us here at Secor Subaru and hope to see you again next time!

August 29, 2021

I find them very efficient . Very impressed with the women checking me out after my oil change she was trying to explain to an elderly man about his options and she was so patient and ask someone else t More

by UTCTDACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Aug 31, 2021 -

Secor Subaru responded

Thank you for taking the time to share this experience! We appreciate you coming to visit us here at Secor Subaru and look forward to seeing you again next time!

August 26, 2021

I have been buying and servicing my Subarus at Secor for a number of years. I am impressed with their experience, professional and curtesy. I highly recommend this dealership. More

by JOEGRIPPO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Aug 26, 2021 -

Secor Subaru responded

Thank you for recommending Secor Subaru, Joe! We look forward to having you as a customer for life!

August 23, 2021

Everyone is very professional and courteous.Car was Everyone is very professional and courteous. Car was washed after service with paper mats installed. Delivered much cleaner than car was upon arrival More

by AMELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Jean Canela, Nick Hander
Aug 24, 2021 -

Secor Subaru responded

Thank you for the positive feedback! We appreciate you visiting us here at Secor Subaru and hope to see you again next time!

August 23, 2021

The car service at SECOR is always timely, excellent communication on status, and the Customer Service team is polite and professional. I can highly recommend SECOR SUBARU for any car maintenance. More

by AYOUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Jean Canela, Nick Hander
Aug 24, 2021 -

Secor Subaru responded

Thank you for the wonderful feedback! We appreciate your confidence in the Secor Subaru team and look forward to your next visit with us!

August 23, 2021

I got an appointment for an issue right away. Problem was solved and I was on my way. Very happy! More

by Chris K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Aug 24, 2021 -

Secor Subaru responded

We're so glad we could help you out, Chris! Thanks for the great review and please don't hesitate to reach out if we can be of service to you again in the future! - The Secor Subaru Team

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