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Secor Subaru - Service Center

New London, CT

4.7
1,278 Reviews

1,278 Reviews of Secor Subaru - Service Center

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September 21, 2021

Good attention great service car is in good shape no issues I will definitely recommend More

by YESIDG75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Jean Canela, Nick Hander
Sep 22, 2021 -

Secor Subaru responded

We're happy to hear the Secor Subaru team provided five-star care during your service visit! Thank you for coming to see us and for leaving this awesome review!

September 16, 2021

Kudos to Mike at the used care department and the service department team. They were very helpful and accommodating to resolve my issue. More

by CMARTIN10004
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Sharrio, Lauren McGloin
Sep 16, 2021 -

Secor Subaru responded

We're so happy our team could help! Thank you for the awesome review! – Secor Subaru

September 16, 2021

Last week I hit my side mirror on the garage frame as I was pulling out. As a result I couldn’t see out of to see what was coming on the drivers side. I stoped at the dealers later in the day to see if i More

by ROBERTACJORDAN
Recommend Dealer
Yes
Employees Worked With
Don’t recall names
Sep 17, 2021 -

Secor Subaru responded

We're so glad we could help you out! Thank you for the kind words and we'll see you next week! - The Secor Subaru Team

September 16, 2021

Good experience today dropping of the this morning. Tiffany was friendly and quickly placed me in a loaner. More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany
Sep 17, 2021 -

Secor Subaru responded

Thank you, Scott! The Secor Subaru team is happy Tiffany could help make this a five-star experience! We look forward to seeing you again!

September 15, 2021

Despite scheduling service ahead of time was told that they didn’t have the tike to complete service so at the end of the day was out an hour and a half for an oil change and nothing else. Will not use th More

by CABENNETT04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Hander
Oct 08, 2021 -

Secor Subaru responded

We're sorry to hear about this experience and assure you we take these reviews seriously. We are available to discuss these concerns if you'd like to reach out to someone directly. Please consider contacting Lauren McGloin, Service Manager, at (860) 442-2323 ext 245. Thank you.

September 15, 2021

Another great service experience from Secor Subaru.Patient with my questions and always pleasant to deal with. Thank you! More

by HILTLM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Sep 16, 2021 -

Secor Subaru responded

It's our pleasure to serve you! Thank you for being a Secor Subaru customer. We appreciate your support and look forward to your next visit!

September 08, 2021

They got me right in for my appointment. They gave me an rough estimate about how lone it would take and they were done before the time stated. They gave me a call when the car was done. More

by NAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Eggert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin, Jean Canela, Nick Hander
Sep 09, 2021 -

Secor Subaru responded

Thank you for trusting the Secor Subaru team with your vehicle's service needs! We appreciate your kind review and hope to see you again next time!

September 07, 2021

I have low mileage with service contracts i came in for a recall they found a soft tire and plug charged me 30 dollars and More

by Jackie123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Sep 21, 2021 -

Secor Subaru responded

Thank you for visiting our team with your vehicle's recall! See you next time at Secor Subaru!

September 07, 2021

Needed emergency work and was able to get a loaner. Thanks! Nothingore to say. Xxxx x x x x x x x x x x More

by CAROL16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
Sep 08, 2021 -

Secor Subaru responded

Thank you for taking the time to leave us a review! We're glad we had the opportunity to assist you and hope we can be of service again in the future. Take care! - The Secor Subaru Team

September 02, 2021

Nick, the service agent, was excellent in every way. From check in to updates on service progress to billing and check out, he kept me up to date and thoroughly explained every aspect of the process. Bravo a More

by DAMONPAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Sep 02, 2021 -

Secor Subaru responded

Thank you for the fantastic feedback! We're thrilled to hear that Nick took great care of you during your visit and we'll be sure to share these kind comments with him. Take care and thanks again, from all of us here at Secor Subaru!

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