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Secor Subaru - Service Center

New London, CT

4.7
1,278 Reviews
Call Service Center (860) 442-2323

1,278 Reviews of Secor Subaru - Service Center

Sort by
March 03, 2022

Professional, Knowledgeable Techs. Rob DuPont was Super! Ease of checking in and Check out! Clean and exceptionally welcoming and clean waiting Room! Kuddos to All! More

by JOYCE_M_VLAUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Dupont, Lauren McGloin, Jelani (Jay) Roman
Report | Print
Mar 04, 2022 -

Secor Subaru responded

Thank you for the excellent feedback, Joyce! We look forward to your next visit with us here at Secor Subaru!

Mar 04, 2022 -

JOYCE_M_VLAUN responded

You are most welcome!

March 02, 2022

Always very pleasant to deal with and work is completed when they say it will be. More

by JAIME6576
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Dupont
Report | Print
Mar 04, 2022 -

Secor Subaru responded

We're glad we've earned your business, Jaime! Thank you for being a Secor Subaru customer!

March 01, 2022

Service was done within a timely manner. I’m happy with my service came back clean and vacuumed. Even my paperwork had cute stickers on it. It’s the little things that matter thank you Secor More

by KPESCATELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Dupont, Lauren McGloin, Joycelyn Mata, Jelani (Jay) Roman
Report | Print
Mar 03, 2022 -

Secor Subaru responded

It was our privilege to serve you! Thank you for visiting us here at Secor Subaru. We hope to see you again next time!

February 28, 2022

2 hour wait for an oil change with an appointment. I will find somewhere else to get our 2 Subaru serviced. Always under staffed and tired of no transportation help to drop off or very long waits. More

by JOARCHI
Customer Service
Recommend Dealer
No
Employees Worked With
Rob Dupont, Lauren McGloin
Report | Print
Mar 21, 2022 -

Secor Subaru responded

We understand your frustration and appreciate your patience as we navigate these unprecedented times. Our team strives to provide five-star care and does its best to do so, given staffing challenges. We encourage you to reach out if you have additional information you would like to share, and we wish you all the best in your automotive journey. Thank you, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

Mar 21, 2022 -

JOARCHI responded

Guess this reply does not answer a resolution. There is another subaru dealer not to far from me who offers express service without appointments and open later, so i will try them.

February 24, 2022

A happy service experience. They facilities are clean n neat. The service staff thorough n clear More

by Barbra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward , Joycelyn Mata
Report | Print
Feb 25, 2022 -

Secor Subaru responded

We are so thrilled we could make this a great experience, Barbra! Thank you for coming to Secor Subaru!

February 21, 2022

The people in your servce department are always friendly, helpful, prompt and efficient. Best service department I have ever experienced! More

by SJNEGRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Dupont, Lauren McGloin, Jelani (Jay) Roman
Report | Print
Feb 23, 2022 -

Secor Subaru responded

We're so glad to hear our service team gave you such excellent care! Thank you for being a loyal Secor Subaru customer!

February 17, 2022

Easy to get appointment. Responsive to questions. Comfortable waiting room. Pleasant front desk staff and check in staff. More

by JAMESEROY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Joycelyn Mata
Report | Print
Feb 18, 2022 -

Secor Subaru responded

This is what we like, to hear, James! We look forward to working with you again! -Secor Subaru

February 15, 2022

Amazing communication and updates got me in a day early than my appointment. Great support end to end More

by RMEYERS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Report | Print
Feb 16, 2022 -

Secor Subaru responded

We're happy we could help! Thank you for coming to Secor Subaru!

February 15, 2022

Rob was fantastic! Keeping us informed on all matters of the repairs. Would strongly recommend using Secor service to anyone. More

by LAMOTTE21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Dupont, Lauren McGloin
Report | Print
Feb 16, 2022 -

Secor Subaru responded

We're glad Rob could help make your experience easier! Thank you for servicing your vehicle with Secor Subaru!

February 09, 2022

Wrong telephone. You keep sending me communications meant for my ex. Called twice. No change More

by SPSHBP2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Dupont, Nick Hander
Report | Print
Mar 21, 2022 -

Secor Subaru responded

Thank you for reaching out. I'd like the opportunity to look into this further for you so we can make sure our records get updated correctly. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Thanks again, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

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