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Secor Subaru - Service Center

New London, CT

4.6
1,316 Reviews

1,316 Reviews of Secor Subaru - Service Center

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November 15, 2024

Anastasia is argumentative and staff there make mistakes a lot! She started to get angry with me. I did not appreciate her attitude. More

by SUDDIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anastacia Rebell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Secor Subaru responded

Thank you for the review. I'm disappointed to hear about your experience and will make sure this situation gets looked into & addressed with the appropriate members of our team. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Shawn Murray - Service Manager - smurray@secorauto.com

November 13, 2024

I am ALWAYS treated with the upmost respect from all staff members at Secor Subaru. I trust their workmanship and always feel that the work performed is completed with my safety in mind. i wouldn't go More

by CTEACHER294
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Secor Subaru responded

Thank you for your loyalty and trust in Secor Subaru! We're delighted to know that our team consistently provides respectful service with safety as a priority. We look forward to continuing to meet your service needs!

October 26, 2024

Started the day with a flat tire. Spare tire put on thanks to Subaru Roadside Assistance. Drove into Secor Subaru without an appointment and Kaitlyn found a technician available to More

by Elizabeth
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Secor Subaru responded

Elizabeth, we're delighted to hear that Kaitlyn and the Secor Subaru team turned your day around! Safe travels ahead!

October 24, 2024

Thank you. I feel comfortable taking my Rubasu to you guys for service than anybody else. More

by PARTYMIXX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Secor Subaru responded

This is great to hear! Thank you for coming to Secor Subaru!

October 22, 2024

I find my experience with dropping off my Subaru for service easy and effortless. I appreciate the text messages on my vehicle’s progress report and the estimate time of being finished. More

by missliss81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Secor Subaru responded

Thank you for trusting the Secor Subaru team with the care of your vehicle! We're glad to hear our team consistently provides efficient service & thorough communication, and we look forward to seeing you again next time. Take care!

October 16, 2024

Great fast service. I was getting text updates on my car during the service. Clean and vacuum was a plus More

by GARYSLATER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Secor Subaru responded

Gary, we're delighted to hear you appreciated the fast service and updates during your visit at Secor Subaru. Thanks for highlighting our efforts to keep things clean too!

October 16, 2024

Good people trying to help customers. Quality of work is well done. Helpful and polite More

by michaelwall82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : . Ike
Oct 17, 2024 -

Secor Subaru responded

We're glad to hear it, Michael! Thank you for coming to Secor Subaru!

October 10, 2024

I could Not have had a more pleasant experience then The one I had at the dealership. More

by M941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gentleman who drove me back-and-forth to my home for the required update on my Subaru was exceptionally nice
Oct 11, 2024 -

Secor Subaru responded

Wow, we're so happy to hear this! Thanks for visiting our team here at Secor Subaru. We hope to see you again in the future!

October 10, 2024

Kyle was nice and helpful. He explained everything that was going to happen and kept me up to date on what was going on with my car and how they were going to fix it. More

by BOOKLOVERBRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Secor Subaru responded

We're delighted to hear that Kyle provided such helpful and informative service at Secor Subaru. Keeping you updated throughout the process is important to us, and we're glad it made a difference in your experience!

October 02, 2024

Always satisfied with Subaru in New London. Very helpful and even got me in last minute for an oil change before my trip. Great work! More

by KMONTOYA_17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Secor Subaru responded

We're delighted to hear that our team at Secor Subaru could accommodate your last-minute oil change and ensure you're satisfied with our service. Safe travels on your trip!

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