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Secor Subaru - Service Center

New London, CT

4.7
1,278 Reviews

1,278 Reviews of Secor Subaru - Service Center

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July 26, 2022

Everything wrong with our car was explained very well by the front desk. Very friendly and courteous staff. This is our favorite dealership to have our service done. More

by suarez1218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
Jul 27, 2022 -

Secor Subaru responded

Thank you for leaving us this wonderful five-star review! We're happy to hear that we've made the experience great for yoU! - Secor Subaru

July 23, 2022

Friendly and helpful service personnel, especially Simon and Ana, who suggested a part replacement, which I knew was needed, but forgot to mention! More

by Kate73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana ?? New employee
Jul 25, 2022 -

Secor Subaru responded

Thank you for the wonderful review! Our team looks forward to serving you again in the future! - Secor Subaru

July 23, 2022

The young lady who schedules was very nice and very helpful. She got me in within fifes days More

by mdalton2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
Jul 25, 2022 -

Secor Subaru responded

Thank you for the kind feedback! Our Secor Subaru team looks forward to serving you again in the future!

July 21, 2022

Great dealership. great service, and great staff. Would recommend to family and friends since I was very satisfied. More

by GROSCHJD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
Jul 22, 2022 -

Secor Subaru responded

Thank you for taking the time to share this kind review! It was a pleasure having you visit us here at Secor Subaru and we appreciate you recommending us to your friends & family. Take care and please don't hesitate to reach out if we can be of service again in the future!

July 20, 2022

Efficient process and quick service. All were willing and quick to help and meet my needs. More

by MSPRZ27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jean
Jul 21, 2022 -

Secor Subaru responded

Thank you for sharing your experience! We hope to see you again next time here at Secor Subaru!

July 20, 2022

I am not a client of Secor and stopped in unannounced with an emergency. They took me in, provided assistance and gave me some good advice. The staff was more than helpful, pleasant, and respectful. I wi More

by ginzy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Albert, Anastasia Rebel, Sarah Connolly , Joycelyn Mata, Terry Jean
Jul 20, 2022 -

ginzy1 responded

As noted above

Jul 21, 2022 -

Secor Subaru responded

We're happy we could help you out in an emergency! We know how stressful it is to need unexpected service and we're glad we could be there for you! Thank you for trusting us with your vehicle and for rating Secor Subaru five stars! We hope to provide five-star routine maintenance in the future!

July 10, 2022

Vehicle was ready before time promised. Waiting room was clean and comfortable. Had a great conversation with Mr Secor. Car was returned washed and vacuumed. More

by JBB1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin O'Donovan, Paul Westermeyer, Joycelyn Mata, Terry Jean
Jul 11, 2022 -

Secor Subaru responded

Thanks for the five stars! We hope to see you back at Secor Subaru for all of your future auto needs!

July 07, 2022

Good communication regarding what needs to be done and cost. Prompt completion and transportation to office if needef More

by jlevine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jean
Jul 08, 2022 -

Secor Subaru responded

Thank you for the five stars! We hope to see you back here at Secor Subaru for all of your future auto needs!

June 27, 2022

Service area listened to my concerns and provided options. They answered questions and understood my situation. More

by DMARSELI
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joycelyn Mata, Terry Jean
Jun 28, 2022 -

Secor Subaru responded

Thank you for leaving us your review! We're glad we could help! - Secor Subaru

June 20, 2022

Excellent experience. Joycelan Mata was friendly and professional. The wait was shorter than usual. The entire process was smooth in every way More

by DAMONPAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
Jun 23, 2022 -

Secor Subaru responded

Thanks for that positive rating. Come back again if there’s anything else we can do for you and your vehicle! - Secor Subaru

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