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Secor Subaru - Service Center

New London, CT

4.7
1,286 Reviews
Call Service Center (860) 442-2323

1,286 Reviews of Secor Subaru - Service Center

Sort by
September 19, 2022

Shawn took a test drive with me and explained exactly what was causing my issue. A good guy! One of the reasons I keep coming back - 3 Outback later. More

by Larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joycelyn Mata, Terry Jean
Report | Print
Sep 22, 2022 -

Secor Subaru responded

Thank you for the fantastic feedback, Larry! We're so glad Shawn continues to earn your support and we'll be sure to share this kind review with him. Take care and we'll see you next time here at Secor Subaru!

September 16, 2022

Took care of recall promptly, pleasant folks to deal with...padding out for 15 words More

by ACE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
Report | Print
Sep 16, 2022 -

Secor Subaru responded

Thank you for taking the time to leave us a review! We appreciate the excellent feedback and hope we can be of service to you again in the future. Take care! - The Secor Subaru Team

September 15, 2022

This dealership went above and beyond to find the problem with my car. We are taking it to another Subaru dealer and they cannot find the problem nor did they even try so hard. But Sean Murray and his crew d More

by CELLER01
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2022 -

Secor Subaru responded

Thank you for sharing your experience! We're so glad Sean & the team were able to assist you and we'll be sure to pass along these kind comments to them. Thanks for trusting Secor Subaru with your vehicle and please don't hesitate to reach out if we can be of service again in the future!

September 14, 2022

Friendly staff committed to excellent service. The complementary shuttle to and from work is greatly appreciated. More

by MBT0002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joycelyn Mata, Terry Jean
Report | Print
Sep 14, 2022 -

Secor Subaru responded

Thank you for the great review of Secor Subaru! We appreciate your support and look forward to your next visit!

September 12, 2022

I have used this dealership since 2002 and have been satisfied with their service. Their employees have always been courteous, friendly and professional. More

by SBISC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joycelyn Mata
Report | Print
Sep 13, 2022 -

Secor Subaru responded

Thank you for trusting Secor Subaru with your business! We're truly grateful for all of your support over the past 20 years and look forward to serving you for many more. Take care!

September 11, 2022

Called ahead to confirm a loaner. No loaner when I got there. Got stuck at the dealership. Seat belt alarm still going off. No happy More

by DRHAMMONDJR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Shawn Murray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joycelyn Mata
Report | Print
Sep 12, 2022 -

Secor Subaru responded

Thank you for taking the time to share your feedback regarding your recent visit. We take your concerns very seriously. If you would like to discuss your experience with us further please contact me directly. - Shawn Murray - Service Manager - smurray@secorauto.com

September 10, 2022

Three rating requests is TOO MANY Minimum word count requirement is too much ENOUGH ENOUGH More

by PAULSTIMSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jean
Report | Print
Sep 12, 2022 -

Secor Subaru responded

Thank you for taking the time to share your review.

September 09, 2022

Appointment available in reasonable amount of time. Good advice on service for low mileage but ‘high-time’ car ( a lot of winters). High quality work completed as discussed. Full confidence in driving More

by PAULSTIMSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jean
Report | Print
Sep 12, 2022 -

Secor Subaru responded

Thank you for the wonderful feedback! We appreciate you visiting us here at Secor Subaru and hope we can be of service again in the future!

September 08, 2022

Makes me wanna come back again for any of services it’s great of experience for me More

by TINO6998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joycelyn Mata, Terry Jean
Report | Print
Sep 08, 2022 -

Secor Subaru responded

Thanks for the five stars, Tino! We're honored to hear that your visit with us was such a positive one. We hope to see you back for all of your future automotive needs! -Secor Subaru

September 02, 2022

It was my first time and I was very pleased with the service and curtesy for a short time spend there. More

by MARIA_POULIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
Report | Print
Sep 06, 2022 -

Secor Subaru responded

Thank you so much, Maria! We are happy you enjoyed your visit to the Secor Subaru service center! See you next time!

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