Back

Secor Subaru - Service Center

New London, CT

4.7
1,288 Reviews

1,288 Reviews of Secor Subaru - Service Center

Sort by
February 23, 2023

Very satisfied with the last service we had for our Ascent. It drove very well during our trip. We felt really safe. More

by DEFIANTSPAZ
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Secor Subaru responded

We appreciate you trusting us with your Subaru Ascent! Our team looks forward to seeing you during your next appointment! Thank you! - Secor Subaru

February 20, 2023

Excellent services as always through clear in repairs Only thing was a bit of a mix up on obtaining a shuttle from work to but part of it as my not responding to a call when driver had incorrect More

by TONI.BANSAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Secor Subaru responded

Thank you for the review and feedback, Toni. Anastacia & the team are grateful for your continued support and look forward to your next visit with us here at Secor Subaru!

February 17, 2023

The service is always excellent. I was just misled on price and services included in that price. Having been told one thing and then surprised by added expenses for what I thought wa More

by 4MICHAELJPEERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Secor Subaru responded

Hi Michael, thanks for taking the time to provide us with this feedback. We would love to hear more about your experience and what exactly happened. Please contact me so I can try and assist. Shawn Murray - Service Manager - smurray@secorauto.com

February 17, 2023

Fast good and do not wait too long for service car drive good safe and comfortable More

by MOLLYPPHRASAVATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Wildes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin O'Donovan
Feb 20, 2023 -

Secor Subaru responded

Thank you for trusting Secor Subaru with your vehicle! We appreciate the five-star review and hope we have the opportunity to serve you again in the future!

February 16, 2023

Customer service as you wish it could be everywhere. Helpful, timely and the customer is kept informed throughout the service visit. On top of all that the actual service on my car has always been exce More

by linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2023 -

Secor Subaru responded

Hi Linda, We're proud of our team for making your service experience great and appreciate the five-star rating! We look forward to assisting you again in the future! Thank you! - Secor Subaru

February 16, 2023

They took me without an appointment when I had an emergency and no backup facility. I had to wait a while which I was happy to do. Everyone was very nice to me in a stressful situation. They fixed my More

by Garden509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2023 -

Secor Subaru responded

We're so glad we could assist you! Thanks for the kind review and please don't hesitate to reach out if our Secor Subaru team can be of service again in the future!

February 15, 2023

Outstanding service crew who really care about their customers. Shawn and Kyle (service managers) are very professional and thoughtful. More

by Casey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Secor Subaru responded

Shawn and Kyle appreciate the kind words, Casey! Thank you for coming to Secor Subaru!

Feb 15, 2023 -

Secor Subaru responded

Shawn and Kyle appreciate the kind words, Casey! Thank you for coming to Secor Subaru!

February 12, 2023

The service department people are friendly and keep you informed with what they are doing on your car. More

by cfake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Secor Subaru responded

Thank you for the great review of our Secor Subaru service team! We look forward to seeing you next time!

February 09, 2023

Great people. Great service. Great cars. I love my Subaru. And everyone in the building loves them too!!! More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Connolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray, Kevin O'Donovan
Feb 09, 2023 -

Secor Subaru responded

Thank you for the kind review, David! We appreciate your support and look forward to seeing you next time here at Secor Subaru!

February 08, 2023

I was at Secor on two consecutive Mondays. The service team is fantastic! On a Monday morning, I pull up and I’m greeted with a smile and a welcome from Anastasia. I was there for regular main More

by YOUNG.RACHEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Secor Subaru responded

Thank you for trusting the Secor Subaru team with the care of your Impreza! It's our privilege to serve you and we look forward to seeing you next time!

...
32
...