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Secor Subaru - Service Center

New London, CT

4.7
1,288 Reviews

1,288 Reviews of Secor Subaru - Service Center

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August 19, 2024

Did work that I said not to and now my glove compartment won't close properly. More

by KNICKERSON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Pullen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Secor Subaru responded

Please bring this in at your convenience and we will have this remedied Thank you, Shawn Murray Secor Subaru Service Manager

August 12, 2024

Everyone there in the service department was super nice especially Anastasia. They did performer a service, but the issue is not resolved. It is not their fault though as the other Subaru dealership caused More

by CRISTIN525
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Secor Subaru responded

Cristin, thank you for your kind words about our team at Secor Subaru. We appreciate your feedback and encourage you to reach out if we can be of further assistance!

August 09, 2024

Secor Subaru has been wonderful at servicing our car. They always get it in a timely manner and communicate while it is being worked on. This car goes to college with my son and I appreciate the thoroug More

by Lauralowry2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Secor Subaru responded

Laura, we're delighted to hear that our service team at Secor Subaru has been able to provide you with timely and thorough care for your son's car. Thanks for sharing your positive experience!

August 08, 2024

Anastasia was very friendly and courteous. She put me at ease knowing my Subaru Forester would be taken care of. More

by PHUTA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Secor Subaru responded

We're delighted to hear that Anastasia provided such friendly and courteous service at Secor Subaru. Thanks for trusting us with your Subaru Forester!

August 05, 2024

I have used Tire Rack in the past to find the best tires for my Subaru Outback at the best price I could get. Secor service has installed them. Recently Secor service noted that I needed new tires. They sug More

by danfreiert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Secor Subaru responded

Thank you for sharing your experience! We're glad to hear that the upgraded tire finder on Secor Subaru's website made your purchase easier and more convenient. We appreciate your trust in our service team and look forward to assisting you again in the future!

August 03, 2024

Finally a fast oil change. Thank you great job. Had the twins with me. Waiting room sufficed. More

by GWINTROB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Secor Subaru responded

Thank you for your review. We look forward to earning that extra star next time! - Secor Subaru

August 02, 2024

I always have gotten great service from Secor and when I bought my 2025 Forester, the salesman was excellent!!! More

by Mona Chalmers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Pricone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2024 -

Secor Subaru responded

Hi Mona, we're delighted to hear you had a great experience with our team at Secor Subaru! Enjoy your new 2025 Forester!

July 05, 2024

Excellent service friendly knowledgeable staff always willing to help vehicle is always cleaned on my pickup day More

by LUNDYSEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Secor Subaru responded

Thank you for the kind words! We're delighted to hear that our team at Secor Subaru provided excellent service and kept your vehicle spotless. We appreciate your support!

June 25, 2024

Kyle was professional and kept me informed of the service being performed. Kyle also made sure the car was washed and vacuumed when the service was complete More

by Robey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pricone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Secor Subaru responded

Robey, thanks for sharing your positive experience with Kyle and the team at Secor Subaru! We're glad to hear everything went smoothly.

June 22, 2024

Smooth professional service system. Need better online response to queries. I still don’t know if my info in client database fixed. More

by LINDARUTAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Secor Subaru responded

Linda, thank you for the review. We appreciate your feedback and will certainly take it into consideration for future improvements to our communication processes. If there are any outstanding questions or concerns that we can address for you, please feel free to contact me directly at your earliest convenience. Respectfully, Shawn Murray - Service Manager - smurray@secorauto.com