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Secor Subaru - Service Center

New London, CT

4.7
1,277 Reviews
Call Service Center (860) 442-2323

1,277 Reviews of Secor Subaru - Service Center

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July 20, 2023

Good communication, he kept me in the loop with process etc. happy with the service More

by COLIN20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2023 -

Secor Subaru responded

Thank you for leaving us this five-star review at Secor Subaru. It was a pleasure assisting you. Enjoy your ride!

May 17, 2023

Accommodating, efficient, friendly And articulate with the needs of upkeep o f my Outback Subaru More

by LILLI3277@AOL.COM
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
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May 18, 2023 -

Secor Subaru responded

This is what we love to hear! We look forward to seeing you next time at Secor Subaru!

May 16, 2023

Very helpful, friendly, professional, courteous and fair. Diagnosed engine issues on my Outback and repaired it perfectly. Provided a loaner vehicle to me. More

by HMUHSIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2023 -

Secor Subaru responded

Thank you for trusting the Secor Subaru team with your Outback! We're so glad we could resolve your issues and hope you won't hesitate to reach out if we can be of service again in the future. Take care!

May 16, 2023

Great service, easy going, quick turnaround, and fast to schedule the day of. Only issue was my mirror was changed and the seat was left very far back. But thats really not a big deal More

by JLAPOINT95@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
May 17, 2023 -

Secor Subaru responded

We're happy to hear you had a great experience with us at Secor Subaru! We appreciate your positive feedback about our quick service and ease of scheduling. We apologize for the issue with the mirror and seat, but we'll make sure to bring it to our team's attention to ensure we handle it better next time. Thank you for choosing us for your vehicle needs!

May 13, 2023

Kyle was my service rep -- he was very awesome ,, and Lionel the curtesy driver was extremely nice !!! More

by gjctoyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lionel (Curtesy Driver)
Report | Print
May 16, 2023 -

Secor Subaru responded

Kyle, Lionel, and the team are so glad to make this a five-star experience for you! We look forward to seeing you again for your next appointment! Thank you! - Secor Subaru

May 12, 2023

Very professional and accommodating. A pleasure to work with. They were very patient in listening to my concerns about the vehicle before the service began. More

by BARBARAKAPLOWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Secor Subaru responded

We're glad to hear that the team provided an accommodating experience for you, Barbara! We hope you continue to feel confident returning to Secor Subaru for your service needs! Thank you!

May 12, 2023

Great service Explaining what needed to be repaired. Also called the day before and they was able to have my car serviced the next day. More

by DONNAFRECHETTE@ATT.NET
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
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May 15, 2023 -

Secor Subaru responded

Thank you for leaving our team such kind feedback, Donna! We hope you come to see us again soon! - Secor Subaru

May 11, 2023

Good Very pleasant they took my car right away my was cleaned in side and out I really like that More

by JAG@06385ATLANTICBB.NET
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Report | Print
May 15, 2023 -

Secor Subaru responded

Thank you for sharing your experience! It was a pleasure having you visit us here at Secor Subaru and we hope to see you again in the future!

May 10, 2023

H Hi 5 5 Explained issues politely with car including future maintenance and costs. Showed photo of a defective switch that was temporarily fixed until the piece comes in. Honored one of my coupons. More

by COREY_NEIL_SIPE
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Report | Print
May 11, 2023 -

Secor Subaru responded

We're glad your visit was up to our high standards, Corey! We love to know that we've made the service experience easier and we appreciate your honest feedback for us! We look forward to assisting you again! Thank you! - Secor Subaru

April 21, 2023

66000 Mile Service, Brakes, Oil, Cabin Filter, Battery. . Everything explained. Waiting room and coffee provided. More

by HERB.TAYLOR75@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Apr 24, 2023 -

Secor Subaru responded

Thank you for trusting the Secor Subaru team with your vehicle's service needs! We hope you won't hesitate to reach out if we can assist you with any future automotive needs!

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