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Secor Subaru - Service Center

New London, CT

4.7
1,277 Reviews

1,277 Reviews of Secor Subaru - Service Center

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August 31, 2023

Very disturbing trying to get a lose beam headlight replaced, once they figured out how to have the part available at the shop there was no problem, they told me the part was 150$, they charged me 225$ More

by taetsche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Secor Subaru responded

We're disappointed to hear about the confusion regarding your headlight replacement. We strive for transparency in all our services, so it's concerning that may not have been the case this time. Your feedback is important and we'd like to discuss this with you if possible. Please reach out at your earliest convenience. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

August 21, 2023

. This is our second vehicle purchased at Secor Subrau and every person from the service department were very professional., and demonstrated high customer service. More

by WGEARY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Secor Subaru responded

We're so glad to know you had another great experience with us at Secor Subaru! Our team always aims for top-notch customer service. Thanks for choosing us again, and enjoy your new vehicle!

August 20, 2023

This is where you go to get the care and service that your Subaru needs More

by Mystic Subaru driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Secor Subaru responded

Thank you for the 5-star rating! We're pleased that our team provided you with great customer service during your visit. We appreciate your support and see you next time at Secor Subaru! Safe travels!

August 18, 2023

The service person was very friendly. The waiting area was clean and quiet.Overall a positive experience. More

by wbsasser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Secor Subaru responded

We're glad to know you had a positive experience at Secor Subaru and appreciated our clean, quiet waiting area. Thanks for the review!

August 15, 2023

I love the dealership, this is the only place I trust my car to be service. More

by ELLISONDEBBRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

July 31, 2023

Good service. Could not update map Had a an issue with am radio, but they said they couldn’t help More

by RCARR4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

July 29, 2023

Excellent experience and service overall, my Forester is getting on in mileage and years and as mechanicals continue to wear out, I’ll continue to bring it to Secor for service. Bringing a car to dealer is More

by GREGORYPIZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Secor Subaru responded

Hey Gregory, thank you for the great review! We're happy that you've had an excellent experience with us at Secor Subaru. We're glad Anastasia and the team have been able to provide top-notch service for your Forester. We appreciate your support and see you again!

July 26, 2023

The service advisor was knowledgeable and thorough. Will definitely be bringing my car back again! More

by kalechip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Connolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Secor Subaru responded

Thank you for the 5-star rating! We're delighted that our team provided you with great customer service during your visit. We appreciate your recommendation and hope to see you next time!- The Secor Subaru Team

July 21, 2023

I went there on an emergency situation with a sidewall tear on my tire Anastacia took care of it immediately and efficiently. I was on my way in just a couple of hours More

by NCMOTOLA
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Jul 24, 2023 -

Secor Subaru responded

We're pleased to hear that Anastacia was able to assist you with your vehicle needs. Thank you for choosing Secor Subaru, and we hope to see you again in the future! Drive safely!

July 20, 2023

Service attendants are polite. Comfortable waiting area. Appreciate coffee maker. Reasonable price for an oil change. More

by Gerry Roy
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Secor Subaru responded

Hi Gerry! Thank you for the kind words! We're glad to hear that our service attendants were polite and that you enjoyed our comfortable waiting area. We appreciate your business and hope to see you again at Secor Subaru in the future!

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