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Secor Subaru - Service Center

New London, CT

4.7
1,277 Reviews

1,277 Reviews of Secor Subaru - Service Center

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October 18, 2023

Kyle seemed to have a good grasp on my vehicles service and explained things in a positive way. More

by TIGA34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Secor Subaru responded

Thank you for sharing your great service experience with Kyle at Secor Subaru! We'll see you next time! Have a great ride!

October 16, 2023

Pleasant and easy to deal with. I love that washing my car is included. Explain things well More

by SAGE1951
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

October 12, 2023

Subaru has served me well. I bought mine used in 2018. I am very satisfied with my Subaru Forester. More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Secor Subaru responded

We're happy to hear you're enjoying your Forester, Nancy! Take care and we'll see you next time here at Secor Subaru!

October 06, 2023

this visit was a walk in just before a long car trip. i needed my tire pressure checked and ended up with a multi-point safety check and was greatfull that could be done while i waited only about 30 min More

by SUEYAH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Secor Subaru responded

We're glad to know that our team at Secor Subaru was able to provide a quick and thorough service for your car before your long trip. Safe travels, and thank you for choosing us!

October 04, 2023

Well, responsive to my needs, kept me up-to-date and easy to talk to Worth the money More

by DDUPLICE
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Oct 05, 2023 -

Secor Subaru responded

It means so much to hear our team gave you such excellent care! Thank you! – Secor Subaru

September 23, 2023

Excellent customer service! Every employee was very professional & courteous. Staff kept me informed of everything that was done on my tune up. More

by LISAACKLEY24@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Secor Subaru responded

Hi Lisa! We're delighted to know you had an excellent experience with our team at Secor Subaru! Keeping customers informed is a top priority for us. Thanks for the positive feedback and we look forward to serving you again in the future!

September 22, 2023

Service always reliable and staff helpful and friendly and courteous. Our “go to” auto dealer for all issues. More

by DBRUCECOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Secor Subaru responded

Hi Bruce! We're delighted to be your "go-to" auto dealer and that you've found our service reliable at Secor Subaru. Thank you for the kind words about our team! We'll see you next time!

September 22, 2023

Service department is far from a number ten sales is great had many better experiences with other service departments Secor Service needs improvement More

by RJTUCCHIO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Only spoke with Anastasia and the man that shuttled me he was great
Sep 22, 2023 -

Secor Subaru responded

We appreciate your feedback and are glad to know our sales team met your expectations. We're sorry to learn about the less-than-perfect experience with our service department at Secor Subaru, we'll certainly take this into account as we strive for continuous improvement.

September 14, 2023

The price I was charged was higher than what I was quoted on phone. Rather than honor the quoted price, he chalked up the difference to an increase in oil prices and the fact that he hadn’t included tax in t More

by JDNUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Pullen
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2023

Great service! Was done on time. Friendly keeps in touch. No fee to diagnose My go to place More

by DONNAFRECHETTE@ATT.NET
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Sep 12, 2023 -

Secor Subaru responded

Thank you for the 5-star rating! We're pleased to hear that you received great service and work completed on time during your visit. We appreciate your recommendation and see you again! Have a great ride!- The Secor Subaru Team

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