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Secor Subaru - Service Center

New London, CT

4.7
1,288 Reviews
Call Service Center (860) 442-2323

1,288 Reviews of Secor Subaru - Service Center

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November 30, 2023

Routine maintenance. No issues. Very efficient service; glad to get a free car wash! Service with a smile More

by DDOWNES1015
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
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Dec 01, 2023 -

Secor Subaru responded

Thank you for the 5-star rating! We're glad to know you had a smooth and efficient service experience at Secor Subaru. We look forward to serving you again! Drive safely!

November 30, 2023

They continue to exceed my expectations. They let me work in their offices and I'm able to keep working while getting my car serviced. More

by Cbreverman
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
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Dec 01, 2023 -

Secor Subaru responded

Thank you for trusting Secor Subaru with your service needs! We're happy to hear our team continues to exceed your expectations and we look forward to seeing you at your next visit!

November 29, 2023

it was a good experience. i was kept up to date on the service of my act and what time it would be completed More

by WENDYLYNN64
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Report | Print
Nov 30, 2023 -

Secor Subaru responded

Wendy, we're glad to know you had a good experience at Secor Subaru and appreciated our timely updates. Thanks for your review!

November 29, 2023

Very helpful and courteous and professional Reasonable prices and easy to work with. Will definitely return More

by Kevin & Deirdre
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Nov 30, 2023 -

Secor Subaru responded

Kevin & Deirdre, we're glad to know you found our team at Secor Subaru helpful and professional. We appreciate your feedback and look forward to seeing you again!

November 24, 2023

The customer service is exceptional from start to finish. They make sure to keep you abreast of cost, time frame, etc. More

by Pauline2018
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Report | Print
Nov 24, 2023 -

Pauline2018 responded

Special shoutout to Kyle and Kaitlyn. They are a credit to the Subaru team.

Nov 27, 2023 -

Secor Subaru responded

Hey Pauline, thank you for sharing your prompt service experience with Kyle and Kaitlyn at Secor Subaru! We'll see you next time! Safe travels!

November 24, 2023

I've been a Secor Subaru customer and satisfied Subaru owner since 2000. There's a reason for that: Customer focus by a dealer that sells a product that practically sells itself. Great product, great deal More

by Don Weller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Secor Subaru responded

Don, we're so glad to have you as a long-time customer at Secor Subaru! It's wonderful to know that our focus on customer service and quality products continues to earn your support. Thanks for the high recommendation!

November 22, 2023

Dan and Anstatia went above and beyond to assist me Both very caring and professional More

by MRSBAGS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan
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Nov 24, 2023 -

Secor Subaru responded

Thank you for the five-star review and kind words about Dan and Anastacia from our sales team at Secor Subaru! We'll see you next time!

November 22, 2023

Didn't have the part needed but ordered it and charms for it in advance... seemed to not be a standard operating procedure. More

by Harrison Phelps
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Report | Print
Nov 24, 2023 -

Secor Subaru responded

Harrison, I'm sorry to learn that we didn't have the part you needed on hand. We aim for efficiency and your feedback helps us improve our processes moving forward. If there's anything else you'd like to discuss, please feel free to reach out directly. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

November 17, 2023

Very friendly easy to deal with a few after sale complications all resolved service department was exceptional More

by DSCRPATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Secor Subaru responded

We're glad to know you found our team at Secor Subaru friendly and easy to work with. We always aim for exceptional service, especially when resolving any post-sale complications. Thanks for your feedback!

November 15, 2023

Kyle and the staff were helpful, provided clear information about my car and quick service. Thanks very much to them. More

by EVERTDAHLQUYST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Secor Subaru responded

Thank you for the 5-star rating! We're glad to know Kyle and our team at Secor Subaru were able to provide you with the helpful service that you needed. We look forward to serving you again! Safe travels!

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