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Secor Subaru - Service Center

New London, CT

4.7
1,277 Reviews
Call Service Center (860) 442-2323

1,277 Reviews of Secor Subaru - Service Center

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January 15, 2024

It was a good experience. Please stop texting me. The experience with the dealership was good. Getting recurrent text from you after the fact is not. More

by eleni.nikolopoulos
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
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Jan 17, 2024 -

Secor Subaru responded

Hi Eleni! we're glad to know that your experience with Secor Subaru was positive. We apologize for the inconvenience caused by our texts and will ensure this is addressed promptly. Thanks for bringing it to our attention!

January 13, 2024

I don't do reviews. Please don't bother me again. No no no no no no . More

by CHARLES.GRILL.CYBA
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
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Jan 16, 2024 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

January 13, 2024

Service extremely thorough. Everyone kind. Even received help from Wayne in sales with car play so I could automatically start the car when cold temp. More

by MEDLEGALRN
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Jan 16, 2024 -

Secor Subaru responded

We're glad to know you had a thorough and kind service experience at Secor Subaru! It's great that Wayne was able to assist with your car play. Stay warm out there, and thank you for the review!

January 12, 2024

Other than confusion in location of service they were professional waiting area neat and clean More

by ldoroshevich
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Jan 12, 2024 -

Secor Subaru responded

Thanks so much. We look forward to your next visit to Secor Subaru!

January 12, 2024

My car was immediately taken to the bay & was ready within the time frame promised-the car was washed & vacuumed More

by PATRICIASWIMRN
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Report | Print
Jan 12, 2024 -

Secor Subaru responded

Hi Patricia! We're glad to know that our team at Secor Subaru was able to provide you with prompt and efficient service. Thanks for the positive feedback!

January 12, 2024

Service has the best crew. The problem was with my car, which didn't have a wheel lock. Nobody told me about that when I bought it. Now I had to pay over $80 for a toll that sh More

by OSCARSEGURA59
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Jan 12, 2024 -

Secor Subaru responded

Hi Oscar! We appreciate your feedback and apologize for the inconvenience you experienced with the wheel lock. We're glad to know our service team was able to assist, but we'll definitely take note of this situation moving forward at Secor Subaru! Safe travels!

January 06, 2024

Wanted to charge me over $400 to replace a battery, is that some kind of joke More

by ANNSCOTTSEIBEL
Recommend Dealer
No
Employees Worked With
Kaitlyn Gray
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Report | Print
Jan 10, 2024 -

Secor Subaru responded

Hi, We are sorry to hear about these issues you experienced with your vehicle. As we mentioned in our recent email to you, your vehicle takes an enhanced flooded battery which costs more than a traditional battery. We would be happy to discuss this with you further and encourage you to check your spam folders for that email from us. We look forward to your response. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

January 02, 2024

They greeted us right away and reviewed everything that was to be done. The service person was polite, friendly and professional. They communicated via text, which is convenient and helpful. The car was fi More

by BPARISH
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Jan 03, 2024 -

Secor Subaru responded

Thank you for the 5-star rating! We're delighted to know that you had an outstanding experience with us at Secor Subaru! We look forward to serving you again! Have a great ride!

January 01, 2024

They told me I needed new tires. They gave me a quote was didn't satisfy my needs. I found a better price in another place. However, when I went to the other place I found my car did More

by OSCARSEGURA59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Report | Print
Jan 04, 2024 -

Secor Subaru responded

I'm sorry to read about your experience with the tire quote and missing wheel lock. We aim for complete customer satisfaction, so it's disappointing to learn we fell short in this instance. I'd like to help resolve this issue as quickly as possible - please reach out at your earliest convenience so we can discuss this further. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

Jan 04, 2024 -

OSCARSEGURA59 responded

I went to service, where I received the best customer service, and they gave me a new wheel lock. I paid about $85, which is a lot for me. I wintbask get a refund but you can give me a special coupon for future service. My car guarantee is close to an end, or any further service. Again, I could be in a dramatic situation, and I wouldn't be able to unlock my tires bc nobody gave me or explained to me about the wheellock. Please, let me know.

January 01, 2024

Fast, courteous, and efficient. I don't have eleven more words and any additional information is irrelevant. More

by ENGELSJ01
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Report | Print
Jan 03, 2024 -

Secor Subaru responded

Thank you for the 5-star rating! We appreciate your positive review of our service at Secor Subaru. We're glad to know you found us fast, courteous, and efficient! Safe travels!

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