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Secor Subaru - Service Center

New London, CT

4.7
1,288 Reviews
Call Service Center (860) 442-2323

1,288 Reviews of Secor Subaru - Service Center

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September 30, 2024

Advisor was awesome. Quality work without pressure to do more than what I thought necessary. More

by JOHNGAEBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

Secor Subaru responded

John, thank you for reviewing your recent visit here at Secor Subaru! We appreciate your business and hope to see you again in the future!

September 26, 2024

Was told needed to replace battery . Took battery to where I purchased in December and did a test and gave me results with actual numbers and battery is fine. My batttery has a 2 year r More

by Subidriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Secor Subaru responded

Thank you for the review. I'm disappointed to hear about this experience and will make sure it gets looked into with our team. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Shawn Murray - Service Manager - smurray@secorauto.com

September 26, 2024

Good communication and good service oxe for my emergency fix when I wad traveling to NH for business. More

by yuhsin8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Secor Subaru responded

Thank you for sharing your experience! We're glad our team at Secor Subaru could assist with your emergency fix and provide great communication throughout the process. Safe journeys ahead!

September 12, 2024

Always very accommodating . I always get my service done there. Over 5 years dealing with this dealership More

by MITZELOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Secor Subaru responded

Thank you for your loyalty over the past 5 years! We're glad to hear that Secor Subaru continues to meet your service needs. We look forward to serving you in the future!

September 10, 2024

Xxx c c c x c z z z z k y p w u More

by GDASHRIVER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

Secor Subaru responded

Thank you for the five-star rating! We'll see you next time! - Secor Subaru

September 09, 2024

My car was actually totaled and Kyle and the whole dealership was supportive and very effective at communicating with me and my insurance agency More

by lsamton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Secor Subaru responded

We're glad to hear Kyle and the Secor Subaru team were able to support you through a tough situation. Thanks for sharing your experience!

September 07, 2024

The team at Secor takes care of our car in a timely and friendly manner at a reasonable price. More

by Andymeeks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Eggert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Secor Subaru responded

Andy, thank you for trusting the Secor Subaru team with the care of your vehicle! We appreciate your kind review and look forward to seeing you next time!

September 06, 2024

OK, I really hate these type of surveys that ask for a written review statement. More

by TIGA34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2024 -

Secor Subaru responded

We appreciate your review and star rating. We hope to assist you again! - Secor Subaru

August 26, 2024

Everything was handled smoothly and with efficiency and I was completely happy with my purchase More

by jwirzbicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Secor Subaru responded

Thank you for trusting the Secor Subaru team with your business! We're happy to hear you're satisfied with your purchase and hope you won't hesitate to reach out if we can be of service again in the future!

August 20, 2024

Anastasia went above and beyond searching an underlying cause and found that the cause that the DCM was faulty. It's been fixed and inder warranty. More

by DMAVERY114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Secor Subaru responded

We're glad to hear that Anastasia provided exceptional service and resolved the issue with your DCM at Secor Subaru. Thanks for sharing your experience!

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