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Secor Subaru - Service Center

New London, CT

4.7
1,288 Reviews

1,288 Reviews of Secor Subaru - Service Center

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January 26, 2024

Went smoothly. Staff was courteous & friendly. I don't have time right now to continue. More

by MRATULRSHAH
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Jan 26, 2024 -

Secor Subaru responded

Hi Mratulrshah, thank you for the 5-star rating! We're glad to hear that your visit went smoothly and that the staff was courteous and friendly at Secor Subaru!

January 26, 2024

I always wait forever to take care of things. I'm glad they're always able to get us in. More

by ACEGBAY
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Jan 26, 2024 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

January 26, 2024

Service was fast friendly and efficient Nice waiting room loved having my Subaru washed after service. More

by Nikki Houle-Perry
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Jan 29, 2024 -

Secor Subaru responded

Hi Nikki! We're glad to know that you had a great experience at Secor Subaru! We always aim for efficient service and appreciate your feedback. Enjoy that freshly washed Subaru!

January 25, 2024

Always topnotch service personally and for the car. I am a Subaru fan forever The process was so very easy . The wait was a bit longer than I expected. I am always pleased when I get back in my car. Al More

by Subiegirl1.0
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Jan 25, 2024 -

Secor Subaru responded

Hi Subiegirl! We're so glad to know that you had a great experience at Secor Subaru! It's our priority to make the process easy and comfortable for all of our customers. We appreciate your patience with the wait time, and we'll continue striving to provide top-notch service. Enjoy your ride!

January 25, 2024

The service was quick and intake was easy. Always friendly staff The waiting area is clean and comfortable. More

by HSTAMPC
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Jan 26, 2024 -

Secor Subaru responded

Thank you for the 5-star rating! We're glad to know you found our service quick and easy at Secor Subaru! Safe travels!

January 23, 2024

Kyle always remembers me and the history of my repairs. He is great. Service is awesome. More

by RAY97
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Jan 23, 2024 -

Secor Subaru responded

Hi Ray! Thank you for leaving us this five-star review and kind words about Kyle from our service team at Secor Subaru! We'll see you next time!

January 23, 2024

Always have a good experience at secor subaru. They make the entire process easy from drop off to pick up. More

by LIZ.PAONESSA
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Jan 23, 2024 -

Secor Subaru responded

Hi Liz! We're glad to know that you always have a good experience with us at Secor Subaru. We aim to make the process as easy as possible for our customers. Thanks for your review!

January 23, 2024

Everything went smoothly. I did not encounter any problems. The job was done in a reasonable amount of time. More

by WSTRUZ6
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Jan 24, 2024 -

Secor Subaru responded

Hi W Struz! We're glad to know that your experience at Secor Subaru went smoothly and efficiently. Thanks for the positive feedback!

January 23, 2024

Arrived for my scheduled appointment. Was greeted by a service representative who checked my car in for the scheduled service. The work took over 3 hours to complete. I received a call wh More

by TRWELCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Secor Subaru responded

Hi T R Welch! We appreciate your patience during the service appointment and are glad to know that our team at Secor Subaru kept you informed throughout. Thank you for choosing us for your car needs!

January 22, 2024

My car was out of alignment after having the steering gear replaced, but they were happy to fix it and it was easy to schedule another appointment. More

by rexeberly16
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Jan 23, 2024 -

Secor Subaru responded

Hi Rex! We appreciate your feedback and patience as we resolved the alignment problem with your car. It's great to know that our team at Secor Subaru was able to assist you efficiently!

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