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Secor Subaru - Service Center

New London, CT

4.6
1,316 Reviews
Call Service Center (860) 442-2323

1,316 Reviews of Secor Subaru - Service Center

Sort by
March 14, 2024

Always great service. Like the automation as well. The service department reviews everything and stays in contact throughout. More

by LLONGO1221
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
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Mar 14, 2024 -

Secor Subaru responded

We're glad to know you appreciate our service and communication at Secor Subaru. Thanks for the positive feedback, we look forward to serving you again in the future!

March 14, 2024

The sales process was extremely easy, and vehicle service contracts and coverage were explained well. I recently went for my first oil change and tie rotation. Everything went smoothly. I am very happy with More

by jdostie36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Dube
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Mar 15, 2024 -

Secor Subaru responded

Thank you for trusting the Secor Subaru team with your automotive needs! We appreciate your kind feedback and look forward to serving you again next time. Take care!

March 14, 2024

Very pleasant Very pleasant. Polite service people. Great service and like the car wash and vacuum added benefit. B More

by DW
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
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Mar 15, 2024 -

Secor Subaru responded

Thank you for your excellent review! We look forward to seeing you next time at Secor Subaru!

March 10, 2024

Awesome customer service and maintenance crew Upfront honest and timely Will work with you on needs and wants for maintenance More

by ajkostek
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Mar 11, 2024 -

Secor Subaru responded

We're glad to know you had a positive experience with our customer service and maintenance crew at Secor Subaru. We always aim for honesty, timeliness, and flexibility in meeting your needs. Thanks for the review!

March 06, 2024

Subaru is good, but they did not wash my car again after my oil change. They advertise this car wash but only follow up on it roughly half the time. More

by JEFFREY.KOHRT
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Mar 06, 2024 -

Secor Subaru responded

Jeffrey, we appreciate your feedback and apologize for the oversight regarding the car wash. We'll make sure to address this with our team at Secor Subaru so that it doesn't happen again in future visits. Thanks for bringing this to our attention!

March 06, 2024

Kaitlyn was so welcoming and knowledgeable! It is very clean and well organized! Amazing experience! More

by reinhart.lindsey
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Report | Print
Mar 06, 2024 -

Secor Subaru responded

Hi Reinhart! Thank you for leaving us this five-star review and kind words about Kaitlyn from our service team at Secor Subaru! We'll see you next time!

March 05, 2024

No TY Don't try to charge me $207 for a tire when they are $168 on your own website. Otherwise Happy. More

by AUPERINM
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Mar 06, 2024 -

Secor Subaru responded

Hi! We appreciate your feedback and we're glad to know that you are generally happy with our service at Secor Subaru. We'll look into the pricing discrepancy you've mentioned - thanks for bringing it to our attention!

March 05, 2024

We called for an estimate / quote regarding work that needed to be done. My bill was twice the amount I expected to pay. Quote was $192.76 + tax for bearing. Belt was $131 + tax. Oil change $74.50 + tax. More

by MKATHRYN43
Recommend Dealer
No
Employees Worked With
Kyle Pullen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Mar 06, 2024 -

Secor Subaru responded

Thank you for reaching out. If you could please contact me directly, I would be happy to review your bill and provide credit where appropriate. Respectfully, Shawn Murray - Service Manager - smurray@secorauto.com

March 04, 2024

Very professional without pressure Amazing deal on my trade and purchase price. Went out of there way to satisfy all of my needs More

by Robey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Murray
Report | Print
Mar 05, 2024 -

Secor Subaru responded

Hi Robey! It's great to know that you had such a positive experience at Secor Subaru. We always aim for professionalism and satisfaction in all our deals. Enjoy your ride!

March 02, 2024

It was fine. They are very through and informative. I would recommend them to others More

by BACOSTAS
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Mar 04, 2024 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

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