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Secor Subaru - Service Center

New London, CT

4.7
1,288 Reviews

1,288 Reviews of Secor Subaru - Service Center

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March 04, 2024

Very professional without pressure Amazing deal on my trade and purchase price. Went out of there way to satisfy all of my needs More

by Robey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Murray
Mar 05, 2024 -

Secor Subaru responded

Hi Robey! It's great to know that you had such a positive experience at Secor Subaru. We always aim for professionalism and satisfaction in all our deals. Enjoy your ride!

March 02, 2024

It was fine. They are very through and informative. I would recommend them to others More

by BACOSTAS
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Mar 04, 2024 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

March 02, 2024

It was great. Having a loaner car saved my jobs. Service is great. I just wish it wasn't so expensive. More

by 4MICHAELJPEERY
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Mar 04, 2024 -

Secor Subaru responded

Michael, we're glad to know our loaner car service was a lifesaver for you at Secor Subaru. We understand your concerns about cost and appreciate the feedback. Thanks for choosing us!

March 02, 2024

I wasn't informed of the progress or any recommended repairs. I found out about recommended repairs when I picked up the car. 10 min before closing I was told to pick up the car. No one told me I had to More

by legalbeagle7
Recommend Dealer
No
Employees Worked With
Anastacia Rebell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Mar 06, 2024 -

Secor Subaru responded

I'm sorry to learn about the lack of communication you experienced during your recent visit. We aim for transparency and timely updates, so it's disappointing to know we fell short in this instance. I'd like to discuss this further with you and see how we can make things right. Please reach out at your earliest convenience. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

March 02, 2024

They were not 'scipted' people fun to talk to. Actually noticed a couple of things I added to my car's apperence and liked it. More

by SKYWARN,CoCo RaHS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Mar 04, 2024 -

Secor Subaru responded

We're glad to know you had a fun and personalized experience at Secor Subaru! We appreciate your feedback, and we hope to see you again in the future. Safe travels until then!

March 02, 2024

I stopped in since I needed a jump in the am. Kyle was great! I was able to get New battery installed & during the safety check they noticed a front alignment was needed. they took car of that to More

by ANTHONYME321
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Mar 04, 2024 -

Secor Subaru responded

Anthony, we're glad to know Kyle and our team at Secor Subaru were able to assist you promptly with your battery replacement and alignment. We appreciate the positive feedback!

February 29, 2024

Always pleased by staff and results! Oh jeez. Efficient, knowledgeable, honest, and polite. Responsive, resort More

by MELODY.SACATOS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
February 29, 2024

I think the experience was unrest was awful and unnecessary I think it was awful and necessary, and it took a very long time, and it was totally unneeded More

by Moodusauto
Recommend Dealer
No
Employees Worked With
Kaitlyn Gray
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
February 29, 2024

Excellent customer service and support. Addressed all my questions and concerns . Very professional and attentive. More

by CTEACHER294
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Mar 04, 2024 -

Secor Subaru responded

Hi! We're delighted to know that you had an excellent experience with our team at Secor Subaru. We always aim to provide professional and attentive service, addressing all questions and concerns. Thanks for your feedback!

February 29, 2024

The car I received had a hubcap that fell off immediately, and once I put in the order through Secor Subaru not only did it take almost two weeks to arrive but it sat with them for an additional More

by aaron.j.vincent1993
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Shane Wildes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
2.0
This rating includes all reviews, with more weight given to recent reviews.
David Pricone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Secor Subaru responded

Aaron, We're sorry to hear about your experience. We strive for prompt service and clear information, so it's disappointing that we didn't meet those expectations this time around. Your feedback is important as it helps us improve our services. Please reach out directly so we can discuss how best to resolve this issue moving forward. Thank you, Paul Holden - General Manager - (860) 442-3232

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