Secor Subaru - Service Center

Once I get my car will need a new place to service it I brought my car in for a 120,000 mile service almost 2 weeks ago and I still do not have it back. 1. Poor communication. I do not know when I will g I brought my car in for a 120,000 mile service almost 2 weeks ago and I still do not have it back. 1. Poor communication. I do not know when I will get my car back. 2. Charged me for the service without giving me back my car. 3. I call and they do not call me back. 4. They gave me a loaner which is the only positive that I have. More

Good personnel interaction Terrible phone contact. Tried to call and mailbox was full - 2X. Had to call sales department and get someone to go to service and make appointment. Terrible phone contact. Tried to call and mailbox was full - 2X. Had to call sales department and get someone to go to service and make appointment. Several new people though and no one assigned to answer the phone. More

Amanda was great! Oil change, tire rotation and wheel bearing... Amanda offered me a loaner after they did the wheel bearing inspection . Saved the day- I was able to d Oil change, tire rotation and wheel bearing... Amanda offered me a loaner after they did the wheel bearing inspection . Saved the day- I was able to do some local errands and not skip a beat. Happy with the service and the new routine at the dealer. More

Radio / Navigation System went out. 1. Person that was taking care of it outright lied. 2. Repair Manager John and Amanda stepped in and were very helpful. 3. Over 2 weeks to get me 1. Person that was taking care of it outright lied. 2. Repair Manager John and Amanda stepped in and were very helpful. 3. Over 2 weeks to get me a new (turns out to be used) system but that’s ok. Seemed a little long. 4. Amanda gave me a rental, 1 week later because i was going on a trip, would have been hard with no Navigation or Radio. John and Amanda are the reason i will continue to be a customer. Without them my next car would have been bought elsewhere. More

REPART OF LIGHT IT TOOK LESS TIME THAN WHAT WAS ALLOTTED FOR. AND IT WAS LESS THAN WHAT WAS QUOTED FOR COST. VERY GLAD I WAS ABLE TO HAVE IT DONE BEFORE THE HOLIDAY. IT TOOK LESS TIME THAN WHAT WAS ALLOTTED FOR. AND IT WAS LESS THAN WHAT WAS QUOTED FOR COST. VERY GLAD I WAS ABLE TO HAVE IT DONE BEFORE THE HOLIDAY. More

18k service Typical great service at Secor. Free car wash and they vacuumed my car. Service was about 90 minutes but they have a comfortable waiting room with c Typical great service at Secor. Free car wash and they vacuumed my car. Service was about 90 minutes but they have a comfortable waiting room with coffee and WIFI. More

A Good Job I came in to have what I believed to be a slipping power steering belt. The power steering belt was at the proper tightness. It turned out the AC and I came in to have what I believed to be a slipping power steering belt. The power steering belt was at the proper tightness. It turned out the AC and the power steering belt were cracked and needed replacing. The work was done in a reasonable period of time. More

20 years and 3 different Suburus For over 20 years and three different Suburus, I have been happily satisfied with the customer service and re car service at Secor Suburu. I will cont For over 20 years and three different Suburus, I have been happily satisfied with the customer service and re car service at Secor Suburu. I will continuing buying Suburus! More

GOF and more My service advisor, Jay, was very professional: a good listener; knowledgeable, and did exactly what he said he would do . The technician who worked o My service advisor, Jay, was very professional: a good listener; knowledgeable, and did exactly what he said he would do . The technician who worked on my car did a thorough inspection and did everything correctly the first time. Nice touch to return my car sparkling clean. I am a satisfied customer. More

1st service my Forester! Servce rep was courteous, helpful and answered all my questions. Thought the price for an oil change was a bit high ($100), but other than that, no h Servce rep was courteous, helpful and answered all my questions. Thought the price for an oil change was a bit high ($100), but other than that, no hesitation about returning for service, More