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Secor Subaru

New London, CT

4.7
1,869 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,869 reviews

March 21, 2021

Larry Is a very good salesman. He listen to me and knew what I would fit into to be comfortable and to have a dependable car. I really appreciate all his help Karen More

by KPORTER8
Recommend Dealer
Yes
Employees Worked With
Larry Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jean Canela
Mar 23, 2021 -

Secor Subaru responded

Thank you for this great feedback! We're lucky to have Larry on the Secor Subaru team and we appreciate you taking the time to share your experience!

March 15, 2021

All issues solved! What more could I ask for! Thank All issues solved! What more could I ask for! Thank you for all the help and caring in this time of covid. I felt safe! More

by BARBFUSARO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Canela
Mar 15, 2021 -

Secor Subaru responded

You are very welcome! It was our pleasure to take care of you, and we're so glad to hear you felt safe! Thanks for choosing Secor Subaru!

March 15, 2021

The price of the oil change went up and no car wash even though there was a coupon for a free one. No call back from service about this. More

by BMREY2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jean Canela
Apr 01, 2021 -

Secor Subaru responded

Thank you for bringing this to my attention. I will be speaking with my team about your comments and hope you'll give us a chance to do better in the future. If you'd like to discuss your experience in greater detail, please feel free to reach out to me directly. Thanks again, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

March 15, 2021

Dan at Subaru Secor was easy to work with, and I never, ever felt any pressure about anything at all. I leased a 2021 Subaru Crosstrek, and so far I absolutely adore driving my new ride! I'll add that I ha More

by MFBNLCT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Secor Subaru responded

Thank you for recommending Dan at Secor Subaru! We're so happy to hear that we were able to find you a new 2021 Subaru Crosstrek! We hope you enjoy your new ride! See you at your first service appointment!

March 15, 2021

However, I am not pleased with my car. It is still leaking oil and I just paid for huge engine overhaul. Used parts prob issue More

by BUOY1408
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Carambot, Jean Canela
Mar 23, 2021 -

Secor Subaru responded

We're sorry to hear that you're not happy with your service. Please reach out to our team to discuss your visit further. Thanks, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

March 11, 2021

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by BNEWELL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin O'Donovan, Paul Westermeyer
Mar 11, 2021 -

Secor Subaru responded

Thank you for your 5 stars!

March 08, 2021

I use Secor Subaru on a regular basis to keep both of my 100k plus Outback’s in tip top shape! They are very prompt, and the online appointment process is excellent. They are very forth right on making be More

by TFOLSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Bryan Carambot
Mar 08, 2021 -

Secor Subaru responded

Thanks for being a loyal customer! It is always our pleasure to take care of you! - The Secor Subaru Team

March 06, 2021

Very polite staff, great service. I really liked the text message updates. It made it really easy to know when my car would be ready! The car wash at the end was a nice surprise! More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Bryan Carambot, Jean Canela, Nick Hander
Mar 08, 2021 -

Secor Subaru responded

This is a fantastic review! Thanks from the entire team at Secor Subaru!

March 05, 2021

Secor made my car buying experience a complete pleasure. No high pressure sales job. Completely responsive to my questions and made the purchase a breeze. I will recommend them to everyone i know More

by SIXKELLERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin O'Donovan, Paul Westermeyer, Rob Dupont
Mar 05, 2021 -

Secor Subaru responded

We are grateful to have your business. Thanks for taking the time to leave us this wonderful review! - The Secor Subaru Team

March 03, 2021

Excellent job getting the vehicle in, diagnosed, and repaired in reasonable time - Always greatly appreciated! Everyone was extremely courteous and efficient - I couldn't have asked for more! More

by REBECCA.HUTCHINGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Bryan Carambot, Jean Canela, Nick Hander
Mar 03, 2021 -

Secor Subaru responded

Excellent review! Thank you for letting us know we are on the right track. We look forward to your next visit.

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