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Secor Subaru

New London, CT

4.7
1,866 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,866 reviews

May 22, 2024

Great service, courteous staff. The car was ready on time. I appreciate the car was washed. I recommend your dealership. More

by GARYMARYSM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Secor Subaru responded

We're so glad to know you had a great experience with our team at Secor Subaru! Thanks for the recommendation and we look forward to serving you again in the future. Safe travels!

May 22, 2024

The staff is courteous. I was kept informed of progress while I waited for car to be finished. More

by STANKEWICH1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Secor Subaru responded

Thanks for trusting us with your vehicle needs! We'll see you next time. Safe travels! - The Secor Subaru Team

May 20, 2024

Attentive friendly courteous staff Vehicle is always serviced and washed and is always ready on time More

by LUNDYSEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Secor Subaru responded

We're glad to know you've had a positive experience with our team at Secor Subaru. We always aim for timely service and appreciate your feedback!

May 20, 2024

I always have a pleasant experience and good service at Secor Subaru. This is my second Forester and I have been a customer for over 10 years. More

by KBKAISER01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Secor Subaru responded

We're delighted to know you've had consistent positive experiences at Secor Subaru. It's great to have such loyal customers like yourself! Enjoy your second Forester and here's to another 10 years together!

May 20, 2024

Problem not solved. Was billed for a part that was not needed and not installed. More

by A_design
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Eggert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Don Culley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Secor Subaru responded

Hello, We appreciate you for taking the time to speak with us about this situation. We regret that special order parts are non-refundable and appreciate your understanding. We hope the temporary fix on your gate will get you through until the correct part arrives. Please don't hesitate to reach out if there are any concerns or questions before then. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

May 20, 2024

Secor service in NewLondon provided prompt , thorough and courteous service. I recommend this service center to Subaru owners! More

by MLABRECQUE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Secor Subaru responded

We're delighted to know you had a positive experience at our service center! Thank you for recommending Secor Subaru, we look forward to serving any future needs. Safe travels!

May 19, 2024

Very friendly, helpful and accommodating service. Made my experience easy. Would/will choose them again. More

by SAUNG37
Recommend Dealer
Yes
Employees Worked With
Shane Wildes
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pricone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Secor Subaru responded

We're glad to know you had a positive experience with us at Secor Subaru! We strive for friendly and accommodating service. Looking forward to serving you again in the future!

May 18, 2024

Kyle was amazing. Listened to what I needed and got the problem resolved without basically accusing me of causing the problem due to my neglect (which is what Holmgren More

by jeffrey21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Secor Subaru responded

Jeffrey, we're glad to know Kyle and our team at Secor Subaru could assist you effectively. We always aim for respectful service that meets your needs. Thanks for choosing us!

May 18, 2024

Great dealership and great staff. Both David and Austin were very helpful and did not get frustrated in the slightest when we asked a million questions because this was mine and my hu More

by lyonskeighla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Wildes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Culley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayleigh Sweet-Trew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Dube
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pricone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Secor Subaru responded

We're glad to know that our team at Secor Subaru was able to provide you with a positive car buying experience. It's important for us that all your questions are answered and you feel comfortable with your purchase. Thanks for choosing us!

May 17, 2024

They said they vacuumed my car, but did not. Kyle, Becky, and the service techs are excellent. More

by alisonbreichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024 -

Secor Subaru responded

Hi Alison! We're sorry to hear about your experience with the car vacuuming at Secor Subaru, but it's great to hear that Kyle, Becky, and the service techs provided excellent service otherwise. If you'd like, we can make sure to address the oversight with the vacuuming. We appreciate your feedback and your business!

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