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Secor Subaru

New London, CT

4.7
1,869 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,869 reviews

July 08, 2021

We have two Subaru's through Secor and the service has always been amazing. At this point, feels like family. Recently, I made an appointment to have our first forester checked out--didn't have heat or More

by Jennifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Jean Canela
Jul 08, 2021 -

Secor Subaru responded

Jennifer, we are so happy that you are a part of our Secor Subaru family. We love taking great care of you and your Subarus! It's great to know our team can earn your loyalty.

July 05, 2021

The staff was friendly and called me when it was clear that it was going to take longer than I had realized. More

by MFBNLCT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Carambot
Jul 07, 2021 -

Secor Subaru responded

Thank you for the positive feedback about your recent visit to Secor Subaru!

July 05, 2021

Scheduled on time and completed quickly. Very pleased.with the way it was handled. More

by LTKPR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Carambot, Jean Canela
Jul 07, 2021 -

Secor Subaru responded

Thank you for visiting us at Secor Subaru! We appreciate your 5-stars! See you next time!

July 04, 2021

Patient kind and knowledgeable. And that’s our staff. Salesman Larry Becker was exceptional. Sales manager outstanding also. More

by ANITASUSAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales manager forgot his name was great , Kevin O'Donovan
Jul 06, 2021 -

Secor Subaru responded

We appreciate the great feedback about Larry and our team! Thanks for your business, from all of us here at Secor Subaru and we'll see you next time!

June 29, 2021

From the day I stopped in to inquire about buying my Subaru I felt like I was coming home. I feel I'm most always treated fairly. More

by TIGA34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chocolat Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Eggert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin
Jun 30, 2021 -

Secor Subaru responded

Thanks for the awesome review! We're so happy to have you as part of the Secor Subaru family!

June 29, 2021

This was the worst automotive service I have ever received. The car was there for a week with out being touched. The service advisor number given to us to text was ignored and we had to call repeated More

by JUNIE9175
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Hander
Jul 15, 2021 -

Secor Subaru responded

We are disappointed to see the low rating and would like to address these concerns with our team. Please reach out to me so I can hear about this situation and help provide a better experience next time. Thank you, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

June 28, 2021

The front desk staff member who checked me was rude and inattentive. When I mentioned I thought my gas mileage was off all the gentleman man offered was to keep my car for several days and drive it around… More

by VMICHOP2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Hander
Jul 15, 2021 -

Secor Subaru responded

We apologize for the recent interaction you had with one of our team members. I would like to know more about your recent experience so I can prevent this from happening again and repair our relationship with you. Lauren McGloin - Service Manager - (860) 442-2323 ext 245

June 24, 2021

Friendly and quick service provided to me on my Subaru crosstrek. I would go again to have my car serviced at secore Subaru!! It was great More

by MIKE.FUSARO75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Carambot
Jun 24, 2021 -

Secor Subaru responded

We are honored to receive your support, Mike. Thank you! - Secor Subaru Team

June 24, 2021

Great service! Came in for a recall. Quick and easy. More

by opegler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Jean Canela
Jun 24, 2021 -

Secor Subaru responded

Thank you for choosing Secor Subaru, we appreciate your positive feedback!

June 22, 2021

Made an appointment. We were told it would take 45 minutes to check a bolt that was part of a recall on our Forester. After 2 hours we had to leave but made another appointment. After waiting 3 hour More

by Cbstone78
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jean Canela, Nick Hander
Jul 12, 2021 -

Secor Subaru responded

We appreciate your input and will address these concerns with our team. Please reach out to me so I can hear more about this situation and help provide a better experience next time. Thank you, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

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