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Secor Subaru

New London, CT

4.7
1,869 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,869 reviews

September 16, 2021

Last week I hit my side mirror on the garage frame as I was pulling out. As a result I couldn’t see out of to see what was coming on the drivers side. I stoped at the dealers later in the day to see if i More

by ROBERTACJORDAN
Recommend Dealer
Yes
Employees Worked With
Don’t recall names
Sep 17, 2021 -

Secor Subaru responded

We're so glad we could help you out! Thank you for the kind words and we'll see you next week! - The Secor Subaru Team

September 16, 2021

Good experience today dropping of the this morning. Tiffany was friendly and quickly placed me in a loaner. More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany
Sep 17, 2021 -

Secor Subaru responded

Thank you, Scott! The Secor Subaru team is happy Tiffany could help make this a five-star experience! We look forward to seeing you again!

September 15, 2021

Despite scheduling service ahead of time was told that they didn’t have the tike to complete service so at the end of the day was out an hour and a half for an oil change and nothing else. Will not use th More

by CABENNETT04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Hander
Oct 08, 2021 -

Secor Subaru responded

We're sorry to hear about this experience and assure you we take these reviews seriously. We are available to discuss these concerns if you'd like to reach out to someone directly. Please consider contacting Lauren McGloin, Service Manager, at (860) 442-2323 ext 245. Thank you.

September 15, 2021

Another great service experience from Secor Subaru.Patient with my questions and always pleasant to deal with. Thank you! More

by HILTLM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Sep 16, 2021 -

Secor Subaru responded

It's our pleasure to serve you! Thank you for being a Secor Subaru customer. We appreciate your support and look forward to your next visit!

September 14, 2021

This dealership had very fair pricing and great customer service. I had been looking for a 2013-14 Crosstrek in the bright orange and had been unable to find any with under 130,000 miles on it. I came fro More

by CREWSA6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin O'Donovan
Sep 15, 2021 -

Secor Subaru responded

We're glad the Secor Subaru team made your trip from Virginia so worthwhile! Thank you so much for driving all that way to get your Crosstrek from us! We hope you love your new ride!

September 08, 2021

They got me right in for my appointment. They gave me an rough estimate about how lone it would take and they were done before the time stated. They gave me a call when the car was done. More

by NAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Eggert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin, Jean Canela, Nick Hander
Sep 09, 2021 -

Secor Subaru responded

Thank you for trusting the Secor Subaru team with your vehicle's service needs! We appreciate your kind review and hope to see you again next time!

September 07, 2021

I have low mileage with service contracts i came in for a recall they found a soft tire and plug charged me 30 dollars and More

by Jackie123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Sep 21, 2021 -

Secor Subaru responded

Thank you for visiting our team with your vehicle's recall! See you next time at Secor Subaru!

September 07, 2021

Needed emergency work and was able to get a loaner. Thanks! Nothingore to say. Xxxx x x x x x x x x x x More

by CAROL16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
Sep 08, 2021 -

Secor Subaru responded

Thank you for taking the time to leave us a review! We're glad we had the opportunity to assist you and hope we can be of service again in the future. Take care! - The Secor Subaru Team

September 07, 2021

Very professional and low key. Would definitely go back. The car was ready to go and the finance person was on top of everything. A pleasurable experience More

by SVETROVEC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Wildes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin O'Donovan, Rob Dupont
Sep 08, 2021 -

Secor Subaru responded

Thank you for the wonderful review! We're glad to hear you enjoyed your visit with our team here at Secor Subaru and we hope to see you again in the future. Take care!

September 02, 2021

Nick, the service agent, was excellent in every way. From check in to updates on service progress to billing and check out, he kept me up to date and thoroughly explained every aspect of the process. Bravo a More

by DAMONPAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Sep 02, 2021 -

Secor Subaru responded

Thank you for the fantastic feedback! We're thrilled to hear that Nick took great care of you during your visit and we'll be sure to share these kind comments with him. Take care and thanks again, from all of us here at Secor Subaru!

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