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Secor Subaru

New London, CT

4.7
1,868 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,868 reviews

October 21, 2021

I am pleased with the service and rides back and Ford to pick up my car thank you More

by KATIEDONYAVI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Canela
Oct 22, 2021 -

Secor Subaru responded

Thank you for your review, Katie! -Secor Subaru

October 19, 2021

Their okay. Performed well on second visit to perform repair. Would recommend for auto repair. More

by CHRIS06385
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Jean Canela, Nick Hander, Joycelyn Mata
Oct 20, 2021 -

Secor Subaru responded

Thank you for recommending our team, Chris. We look forward to your next visit to Secor Subaru!

October 19, 2021

Exceptional service. The front office customer service person was kind and I was given exact instructions as to what would take place during my visit and was gotten out in record time. Everything was acco More

by TIM@GLASCOHVAC.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander, Joycelyn Mata
Oct 20, 2021 -

Secor Subaru responded

We're happy to hear the team provided excellent service to you during your visit! Thank you for rating Secor Subaru five stars! We look forward to seeing you at your next appointment!

October 17, 2021

Worst Subaru dealer service experience in my life (58 years). Will NEVER use them again More

by RATTKEVICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick
Nov 08, 2021 -

Secor Subaru responded

Thank you for bringing this to our attention. I'd like to learn the details of your visit to get a better understanding of what went wrong. Please contact me at your earliest convenience. Thanks, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

October 12, 2021

This is our 4th car from Secor Subaru. They make the process so easy and painless. Great team too. Kudos to Paul Holden (GM), Dan Mirles, and Kevin O’Donovan. Would highly recommend Secor Subaru. An More

by JTSF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin O'Donovan
Oct 12, 2021 -

Secor Subaru responded

We are so happy to hear that you had such a great time working with our team at Secor Subaru! Thank you so much for your kind words to our team!

October 10, 2021

My tech Nick H was outstanding, kept me well informed about a serious brake issue for my daughter's Forester. Most helpful! More

by BEARS8166
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Oct 12, 2021 -

Secor Subaru responded

Thank you for your confidence in Nick and our team at Secor Subaru! Let us know how we can assist in the future!

October 07, 2021

We scheduled an oil change at Secor Subaru. I arrived on time and I was greeted & helped immediately. I waited in the customer area, received a text message when my car was ready. My car was also washed & More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Royster
Oct 07, 2021 -

Secor Subaru responded

It's so nice to hear that the Secor Subaru team gave you five-star care, Mary! We are grateful to have you as a customer and we look forward to seeing you next time!

October 07, 2021

The wait for my outback’s last service was longer than ever before. I was told 1-1/2 giurs to 2 hours. It took almost 3 hours. More

by STEPHANIEBRANDON0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who I spoke to there.
Oct 08, 2021 -

Secor Subaru responded

Thank you for your honest feedback, Stephanie. We understand your frustration and we assure you we're doing our best with our staff shortage as possible. If you are interested in discussing the experience, please don't hesitate to reach out. - Lauren McGloin - Service Manager - (860) 442-2323 ext 245

September 30, 2021

Pleasant and easy check in. Fair prices. Clean waiting area with snacks. However, I arrived about an hour early but they couldn’t accommodate, came back at my appointment time and waited for about 2 hours More

by Steffanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Oct 08, 2021 -

Secor Subaru responded

Thank you for your honest review, Steffanie! We wish we could've provided you with a more efficient appointment, but hope to earn your business again. Thanks, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

September 29, 2021

Great service . WillComeBack in the future for all my Great service . Will Come Back in the future for all my car needs .. Cleaned waiting area. Good Coffee! More

by Beth Hogan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Sep 29, 2021 -

Secor Subaru responded

It means so much to hear our team provided five-star care to you! Thank you, Beth! - Secor Subaru

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