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Secor Subaru

New London, CT

4.7
1,868 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,868 reviews

January 11, 2022

Great customer service! They Always go above and beyond.I Would not go anywhere else! More

by JTSLOAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Dupont, Lauren McGloin, Nick Hander, Joycelyn Mata
Jan 12, 2022 -

Secor Subaru responded

Thank you for your confidence in the Secor Subaru team! We're grateful for your support and look forward to seeing you at your next visit!

January 06, 2022

I love my new Outback. Wayne and everyone was friendly and great. Will checkout the service in June. More

by TOYSCHACH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin O'Donovan
Jan 07, 2022 -

Secor Subaru responded

We're so happy you love your new Outback! Thank you so much for coming to see Wayne and the crew! We look forward to providing your first five-star service soon! - Secor Subaru

January 05, 2022

The services were excellent. I was happy to have loaner The services were excellent. I was happy to have loaner car for the day. The services were explained to me More

by MARK.DATUM
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Jan 06, 2022 -

Secor Subaru responded

This is great to hear, Mark! Thank you for taking the time to leave us your great five-star review! - Secor Subaru

December 28, 2021

Never registered my Outback as a certified vehicle but made good on a repair that was a warranty item More

by LPI
Recommend Dealer
Yes
Employees Worked With
Paul Holden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin
Feb 21, 2022 -

Secor Subaru responded

We appreciate your honest feedback but are disappointed to see we didn't earn higher than three stars this time. Please don't hesitate to reach out to discuss the situation so I can understand more about how to improve in the future. Thank you, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

December 28, 2021

I love my new crosstreck I love it more than the forester I had Great customer service More

by CSYLVEST90
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Wildes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin O'Donovan
Dec 30, 2021 -

Secor Subaru responded

We're so happy you love your new Crosstrek! Thank you for coming to see the Secor Subaru team for your purchase!

December 21, 2021

Service was OK. Did not communicate with me when the vehicle was ready to be picked up More

by GSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander, Joycelyn Mata
Jan 10, 2022 -

Secor Subaru responded

We appreciate the honest feedback. We will present this to our team and use it to improve future visits. We hope to see you next time to provide a five-star experience. Thank you, The Secor Service Team - (860) 442-2323

December 20, 2021

Service was completed in a timely manner and the vehicle was washed and vacuumed, nice touch. More

by Koloni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Dec 20, 2021 -

Secor Subaru responded

Thank you for sharing your experience! It was a pleasure having you visit us here at Secor Subaru and we hope to see you again in the future!

December 15, 2021

Car was picked up & returned just as promised. New to me to do it this way but perfect because it snowed and I don't drive in snow! More

by Jade Greene
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jay who picked up & returned car was exceptionally nice!, Lauren McGloin, Nick Hander
Dec 16, 2021 -

Secor Subaru responded

Thanks for sharing your experience, Jade! Our team looks forward to serving you again in the future! - Secor Subaru

December 14, 2021

We bought our Forrester new two years ago and have used the Secor dealership for our maintenance. We’re completely satisfied with every aspect of our experience. More

by Grands
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Joycelyn Mata
Dec 15, 2021 -

Secor Subaru responded

We're so happy to hear this! Thank you for trusting the Secor Subaru team with your Forester. We appreciate your continued support and look forward to your next visit!

December 12, 2021

Secor Subaru has some quality used cars and I would do business with them again. Fair prices and they don’t play a lot of games or gimmicks like some other dealers I’ve been to. No waiting around in the d More

by Darlene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Dupont
Dec 14, 2021 -

Secor Subaru responded

Thank you for the awesome feedback, Darlene! It was a pleasure having you visit us here at a Secor Subaru and we hope we have the opportunity to work with you again in the future!

Dec 15, 2021 -

Darlene responded

I will definitely be back in the future. My brother Joe loves his 2015 Honda CR-V. He got such a nice upgrade!

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