Secor Subaru

Ed Flanagan did a great job coordinating a difficult warranty situation with a service station in Massachusetts- we were able to get the car repaired quickly as promised. Thank you! warranty situation with a service station in Massachusetts- we were able to get the car repaired quickly as promised. Thank you! More

Was planning on waiting for my car's 30,000 maintenance, the waiting area is very nice, so I didn't mind. The maintenance office told me the process would be at least 3 hrs. They offered me a car to use for the waiting area is very nice, so I didn't mind. The maintenance office told me the process would be at least 3 hrs. They offered me a car to use for the duration of service appointment, at no extra expense! Very good experience! Thank you! More

Very knowledgeable personnel and courteous. Explained all work that was preformed in a manner that I could understand. Explained all work that was preformed in a manner that I could understand. More

Professional, knowledgable. great listeners, work with the customer, reasonably priced, and helpful.When needed a loaner is available and if the job runs over you use the loaner great listeners, work with the customer, reasonably priced, and helpful.When needed a loaner is available and if the job runs over you use the loaner until the job is cometed.Finally, they are reliable! More

Unfortunately, the car had chips in the paint that I did not see when I picked it up. How they were not seen when they prepped the car for pick up, I don't know. Unfortunately, I looked over the car in th not see when I picked it up. How they were not seen when they prepped the car for pick up, I don't know. Unfortunately, I looked over the car in the garage and the chips did not stand out until I got the car home and in the sun. Rob Dupont was helpful in getting the process started with the Secor Body Shop to get the chips fixed, but it all fell apart from there. Chips in the paint became lumps in the paint, overspray on the cladding and an interior full of sanding dust. Back to the Body Shop and then it comes back with some kind of gray and black flecks all through the paint on the bumper and bumperguard and new chips along the hatch. Back to the Body Shop again and now there are smudges in the paint underneath the clearcoat by the fuel door and above the doors on the passenger side. The Body Shop had my car for 5 weeks and every time I got it back there was a new problem. Secor may consider Sales and Body Shop to be two separate, distinct entities, however, as a customer, I see the 'Secor' name as an umbrella and have the same high expectations across the board. While the actual purchase experience was fine, from there it was all downhill. More

Excellent customer service. Honest trade in price. Upfront professionalism. Thank you for your time and help! Honest trade in price. Upfront professionalism. Thank you for your time and help! More

Everything went exactly as promised. I was provided a loaner vehicle, my car was done when they promised, and the bill was less than the initial estimate. Everyone communicated very well I was provided a loaner vehicle, my car was done when they promised, and the bill was less than the initial estimate. Everyone communicated very well. Zero complaints More

Professional, Knowledgeable Techs. Rob DuPont was Super! Ease of checking in and Check out! Clean and exceptionally welcoming and clean waiting Room! Kuddos to All! Rob DuPont was Super! Ease of checking in and Check out! Clean and exceptionally welcoming and clean waiting Room! Kuddos to All! More

Always very pleasant to deal with and work is completed when they say it will be. when they say it will be. More

Service was done within a timely manner. I’m happy with my service came back clean and vacuumed. Even my paperwork had cute stickers on it. It’s the little things that matter thank you Secor I’m happy with my service came back clean and vacuumed. Even my paperwork had cute stickers on it. It’s the little things that matter thank you Secor Subaru. More