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Secor Subaru
New London, CT
1,868 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent!
Subaru Service building located on 1st Ave behind main/sales building!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,868 reviews
April 18, 2022
I had to come in for general service-oil change and tire rotation. I had made an appointment way ahead of time and was there early. The service personnel stated that there was a 2hr wait because there were rotation. I had made an appointment way ahead of time and was there early. The service personnel stated that there was a 2hr wait because there were a lot of walk ins that morning. I didn’t have any transportation so I waited. It took over 2hrs for an oil change and tire rotation. Also, every time I’ve been at this service center, the cooler for drinks has been empty, there has been no coffee creamer or no coffee. Just very disappointing and not welcoming wait area. More
by AWils
Verified CustomerEmployees Worked With
Joycelyn Mata
April 08, 2022
We own a 2018 outback and have had all the service done at SECOR. I had some concerns with our outback at its last scheduled service and asked to speak to one of the service technicians. Rodney spent a gre at SECOR. I had some concerns with our outback at its last scheduled service and asked to speak to one of the service technicians. Rodney spent a great deal of time with me and listen my concerns. When I picked up the car he made a point to come out and explain everything to me. Clean professional shop, great people, great service. SECOR will service my outback as long as I own it. More
by Bicknas
Employees Worked With
Rodney (service department), Joycelyn Mata
April 04, 2022
Dan in Sales is the best. I’ve bought like a dozen cars from him and for good reason. Also shout out to Rob Dupont in service! I’ve bought like a dozen cars from him and for good reason. Also shout out to Rob Dupont in service! More
by DAVID@LEGATES.NET
Employees Worked With
Daniel Mirles, Rob DuPont , Kevin O'Donovan
April 01, 2022
I recently brought my car in because of a broken lug nut. The technicians were amazing, they not only removed and ãreplaced the lug nut but also examined all of the lug nuts and found another that was damage The technicians were amazing, they not only removed and ãreplaced the lug nut but also examined all of the lug nuts and found another that was damaged and replaced that too! I am always pleased with the work done by Secor. The staff is knowledgeable and pleasant and they vacuumed the car! Always a pleasure to deal with Secor! More
by Colleencorcoran
Employees Worked With
Rob Dupont
March 30, 2022
I stopped coming to the service department for years but ever since Lauren took over I get nothing but good service and she will go above and beyond to make sure you’re satisfied but ever since Lauren took over I get nothing but good service and she will go above and beyond to make sure you’re satisfied More
by MICKYINJUN
Employees Worked With
Lauren McGloin
March 29, 2022
I have purchased three cars from Secor Subaru and they have always been fair and treated me with great respect.If and when I get another car it will be from Secor! have always been fair and treated me with great respect.If and when I get another car it will be from Secor! More
by HESELDALE
Employees Worked With
Lauren McGloin, Jelani (Jay) Roman
March 29, 2022
The Service was good. I Would recommend to others. Waiting room clean, missing the donuts. Other than that, waiting area is comfy I Would recommend to others. Waiting room clean, missing the donuts. Other than that, waiting area is comfy More
by MD37
Employees Worked With
Rob Dupont, Joycelyn Mata
March 21, 2022
Wish I was informed of the extended warranty prior to purchasing. Felt like I was strong armed to purchase onsite so I did and was told I could not add on later. The following week I found a more extensi purchasing. Felt like I was strong armed to purchase onsite so I did and was told I could not add on later. The following week I found a more extensive warranty. I now have to cancel and repurchase. The sales and closing was quick and efficient and will consider purchasing from Secor again but I’ll be more educated More
by TRACEY27
