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Secor Subaru

New London, CT

4.7
1,881 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,881 reviews

April 11, 2023

Had to wait 2 hours due to a lot of activity that day. No notice of service delay. More

by rrbacci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Secor Subaru responded

Reviews are very important to our business. We use them to learn from our mistakes and improve the experience for the next guest. If you're willing, I'd love to hear more about what happened during your visit. Please consider reaching out. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

April 10, 2023

No problems Service was provided in a program and timely manner. Service advisor kept me up to date and advised of needed services More

by Buckaroo1
Recommend Dealer
Yes
Employees Worked With
Don't remember
Apr 13, 2023 -

Secor Subaru responded

Thank you for taking the time to leave us a positive review! We're glad to hear that your service experience at Secor Subaru was efficient and informative. We appreciate your support and look forward to serving you again in the future!

April 04, 2023

I was completely satisfied by the work done by Secor. During my visit the service adviser Kaitlyn kept me informed and answered all my questions. This was a factory recall for DCM reprogramming at no cos More

by wdrfott
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
Apr 06, 2023 -

Secor Subaru responded

We're happy Kaitlyn made this such a positive experience for you and it's great to know we could get this issue taken care of for you! We hope you visit us again next time! Thank you! - Secor Subaru

April 01, 2023

Secor Subaru is an outstanding dealership. My wife and I have purchased four Subaru Outbacks from Secor over the last 20 years. Our last visit to their service center was unplanned. We were More

by lhgib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Secor Subaru responded

It means so much that our team has earned your business all these years! We appreciate you saying such nice things about our dealership and look forward to assisting you for many more years! Thank you so much! - Secor Subaru

March 31, 2023

Can't say enough good things about this dealership! Excellent service in the sales department. Wayne is a joy to work with. He is always very pleasant and actually listens to what I have to say, then More

by BMYSTICAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Secor Subaru responded

Your kind words have touched our hearts! We're so happy that each experience with us was stellar and we appreciate your kind words! We look forward to providing more five-star experiences to you in the future! Thank you! - Secor Subaru

March 22, 2023

Wonderful customer service. They gave me a loaner to use while my vehicle was being serviced which I appreciated. All work was done within promised time and I was informed via t More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Secor Subaru responded

Thank you for sharing your experience, Terri! We appreciate you trusting the Secor Subaru team with your vehicle and hope we have the opportunity to serve you again in the future. Take care!

March 20, 2023

The service and internet crew are really helpful and good at what they do. Anastacia was excellent and had me out before I knew it. More

by Sarah C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayleigh Sweet-Trew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Connolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Secor Subaru responded

Thank you for the kind review, Sarah! Anastacia & the team appreciate your support and look forward to seeing you again next time here at Secor Subaru!

March 20, 2023

Dan was great, made it easy. I was very happy with everything. And paper work was very easy. Thank you. More

by M_DUPLICE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin O'Donovan
Mar 21, 2023 -

Secor Subaru responded

Thank you for your review! We're happy that Dan made the process easy! -Secor Subaru

March 19, 2023

We are on our fourth lease. Love the stakes and service department. Plan to release when the time comes. More

by scravinho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan sales. , Kevin O'Donovan
Mar 22, 2023 -

Secor Subaru responded

We're so happy you feel confident returning to us for your lease and service needs! Thank you for being a Secor Subaru customer!

March 19, 2023

Informed me of any additional work required and to my surprise washed the car . Everyone seemed very kind More

by SHERMTOOTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Secor Subaru responded

Thank you for visiting Secor Subaru! We appreciate you taking the time to share your experience and hope you won't hesitate to reach out if we can be of service again in the future!

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