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Secor Subaru

New London, CT

4.7
1,867 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,867 reviews

December 02, 2023

Everyone was professional and informative Everyone was professional and informative . They explained in detail what they were going to do and executed the issue perfectly. More

by JOHNJAYSILVA269
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Dec 04, 2023 -

Secor Subaru responded

Johnjay, we're glad to know our team at Secor Subaru provided you with detailed and professional service. Thanks for the positive feedback!

December 01, 2023

Always have a good experience there. Staff has always been stellar and quick turn around on repairs More

by XURIAHASHLEIGH
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Dec 01, 2023 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

December 01, 2023

Polite, courteous, quick. I enjoy the ease of dropping off my car right at the door and being texted during the experience. More

by JOSHUA.BREWSTER99
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Dec 01, 2023 -

Secor Subaru responded

Hey Joshua, we're glad to know that you found our service at Secor Subaru efficient and convenient. Thanks for sharing your positive experience with us! We'll see you next time. Safe travels!

November 30, 2023

Poor communication and I was not notified that my car will be kept overnight or results of diagnostic test although I asked to be called. More

by DOMINIC.ANA
Recommend Dealer
No
Employees Worked With
Kaitlyn Gray
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Dec 06, 2023 -

Secor Subaru responded

Thank you for the review. I'm sorry to hear about the lack of communication and will make sure we address this feedback with our team. If you have any additional questions or concerns, please feel free to contact me directly at your earliest convenience. Respectfully, Shawn Murray - Service Manager - smurray@secorauto.com

November 30, 2023

It's fine; no need to change anything Just make it easier to sign in for the app More

by BRIBROZ11
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Dec 01, 2023 -

Secor Subaru responded

Thank you for the review and feedback. We appreciate your business and look forward to your next visit here at Secor Subaru!

November 30, 2023

Routine maintenance. No issues. Very efficient service; glad to get a free car wash! Service with a smile More

by DDOWNES1015
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Dec 01, 2023 -

Secor Subaru responded

Thank you for the 5-star rating! We're glad to know you had a smooth and efficient service experience at Secor Subaru. We look forward to serving you again! Drive safely!

November 30, 2023

They continue to exceed my expectations. They let me work in their offices and I'm able to keep working while getting my car serviced. More

by Cbreverman
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Dec 01, 2023 -

Secor Subaru responded

Thank you for trusting Secor Subaru with your service needs! We're happy to hear our team continues to exceed your expectations and we look forward to seeing you at your next visit!

November 29, 2023

it was a good experience. i was kept up to date on the service of my act and what time it would be completed More

by WENDYLYNN64
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Nov 30, 2023 -

Secor Subaru responded

Wendy, we're glad to know you had a good experience at Secor Subaru and appreciated our timely updates. Thanks for your review!

November 29, 2023

Very helpful and courteous and professional Reasonable prices and easy to work with. Will definitely return More

by Kevin & Deirdre
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Nov 30, 2023 -

Secor Subaru responded

Kevin & Deirdre, we're glad to know you found our team at Secor Subaru helpful and professional. We appreciate your feedback and look forward to seeing you again!

November 24, 2023

The customer service is exceptional from start to finish. They make sure to keep you abreast of cost, time frame, etc. More

by Pauline2018
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Nov 24, 2023 -

Pauline2018 responded

Special shoutout to Kyle and Kaitlyn. They are a credit to the Subaru team.

Nov 27, 2023 -

Secor Subaru responded

Hey Pauline, thank you for sharing your prompt service experience with Kyle and Kaitlyn at Secor Subaru! We'll see you next time! Safe travels!

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