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Secor Subaru
New London, CT
1,867 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent!
Subaru Service building located on 1st Ave behind main/sales building!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,867 reviews
January 06, 2024
Wanted to charge me over $400 to replace a battery, is that some kind of joke that some kind of joke More
by ANNSCOTTSEIBEL
Verified Customer
January 02, 2024
They greeted us right away and reviewed everything that was to be done. The service person was polite, friendly and professional. They communicated via text, which is convenient and helpful. The car was fi was to be done. The service person was polite, friendly and professional. They communicated via text, which is convenient and helpful. The car was finished early, which was great. At pick up, the service person went over all of the details of the service and the condition of the car. Overall an outstanding experience. More
by BPARISH
January 01, 2024
They told me I needed new tires. They gave me a quote was didn't satisfy my needs. I found a better price in another place. However, when I went to the other place I found my car did They gave me a quote was didn't satisfy my needs. I found a better price in another place. However, when I went to the other place I found my car didn't come with the wheel lock . I am calling tomorrow to see if you can give me one, or sell it, even when it should have come with the car, but I need it ASAP. More
by OSCARSEGURA59
Employees Worked With
Other Employees :
Kaitlyn Gray
January 01, 2024
Fast, courteous, and efficient. I don't have eleven more words and any additional information is irrelevant. I don't have eleven more words and any additional information is irrelevant. More
by ENGELSJ01
December 28, 2023
Kaitlyn was quick to greet us and listened to our needs, explained what would happen with the car, and approximate time of completion. She provided a text # to communicate any questions we might have while explained what would happen with the car, and approximate time of completion. She provided a text # to communicate any questions we might have while car in service. A+ service advisor! More
by TMMERCADO
December 28, 2023
Friendly and professional. Secor Subaru is friendly and professional. They treat me with respect, and they do good work. Secor Subaru is friendly and professional. They treat me with respect, and they do good work. More
by DEBSPEWAL
December 27, 2023
Very professional and helpful staff. Makes leasing a car a comfortable experience Very friendly staff Makes leasing a car a comfortable experience Very friendly staff More
by droe644
December 27, 2023
Kaitlyn went above and beyond for me. The check engine on my car was lit. Took my car in without an appointment. Had it checked out and told me the problem. She made an appointment for me The check engine on my car was lit. Took my car in without an appointment. Had it checked out and told me the problem. She made an appointment for me. Work was done in a timely manner. The whole staff at Secor give excellent customer service. More
by RICHARDZITO
December 23, 2023
Excellent Everyone I dealt with was very professional and knowable Everyone was so very nice knowable Everyone was so very nice More
by Susan44
December 23, 2023
Customer Service continues to go down hill. There is a $150 fee just to look at the car but this fee was not present at the time I dropped the car off, I don’t agree to it and quite frank I t There is a $150 fee just to look at the car but this fee was not present at the time I dropped the car off, I don’t agree to it and quite frank I told them what needed to be done and asked for a quote of the cost. Service manager returned my call but the fee is stated on inside the service room however I never went into the service room! I walked straight up to the waiting room after dropping off car and agent didn’t say anything about this NEW fee that this dealership charges. No apologies no accountability no owning it up. I’ve been going to this dealership for 20 years; had 4 Subarus — there must be a reason why there’s such a High turnover rate in customer service department. They lost my business and my review stands true —ultimately I felt taken advantage of and lied to point blank. I’ll buy my next car in a few months from a different dealership. More
by MARK.NIOSI
