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Secor Subaru

New London, CT

4.7
1,887 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,887 reviews

January 17, 2024

I was greeted as I drove into the dealership. Ms. Rebell was friendly and professional. All aspects of the experience were top notch! Doug Barrett More

by SALTCOVESIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Secor Subaru responded

Hi Doug! We're delighted to know that you had a top-notch experience at Secor Subaru! It's great to hear our team made your visit welcoming and professional. Thanks for the review, we appreciate it!

January 17, 2024

I'm satisfied with the service and amenities,my only complaint is nobody came to the waiting room to get me when service was completed. I went outside to see how much longer.. and my car was just sittin More

by BURCH_GEORGE_N
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Jan 18, 2024 -

Secor Subaru responded

We appreciate your feedback and apologize for any inconvenience caused. We'll work on improving our communication to ensure a better experience next time at Secor Subaru. Thanks for bringing this to our attention!

January 16, 2024

Service is always efficient and thoroughly explained. All staff were great and I got a few cold weather pointers as well. More

by AGKLOTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Secor Subaru responded

Hi A G Kloter! We're glad to know that you found our service efficient and informative at Secor Subaru. It's always a pleasure to share tips with our customers! Stay warm out there, and thanks for the review!

January 16, 2024

The service was efficient, cost effective and professional. The staff was friendly and made me feel at ease. More

by DANA.C.WALLACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Secor Subaru responded

Hi Dana! We're delighted to know that you found our service at Secor Subaru efficient and professional. It's great that our team could make your experience comfortable! Thanks for the review.

January 16, 2024

Always happy to get high quality servicing at Secor! I especially like the communication during the appointment that reports findings that are additions to the basic servicing. While waiting for my car More

by MZSOP.AGOR
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Jan 16, 2024 -

Secor Subaru responded

We're glad to know you appreciate our communication and personalized service at Secor Subaru! It's great that Kaitlyn could provide the in-person touch while discussing recommendations. We look forward to serving you again soon! Safe travels!

January 16, 2024

Anastacia was very understanding and helpful when I couldn’t explain what was wrong with my car. Enjoyed the experience More

by SHONDANORTHUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Secor Subaru responded

We're glad to know that Anastacia was able to assist you effectively with your car needs at Secor Subaru. Thanks for sharing your positive experience! We'll see you next time. Safe travels!

January 16, 2024

They were excellent. They took time to go over the details of the completed service and sure that my questions were answered. More

by SWAHLCRONA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Secor Subaru responded

We're glad to know you had an excellent experience with us at Secor Subaru. Thanks for the positive feedback! We'll see you next time. Safe travels!

January 16, 2024

The best service for a good car in a comfy environment and the best people to explain everything they did to enhance my pleasure More

by RLEUBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chocolat Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Secor Subaru responded

We're glad to know you had a great service experience with us at Secor Subaru! Thank you for choosing us! We'll see you next time. Safe travels!

January 16, 2024

Professional, courteous. Work done quickly and efficiently. We always use Secor for our Subaru service! More

by TAGORMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Secor Subaru responded

Tagore, we're delighted to know that you've had a positive experience with our service team at Secor Subaru. We appreciate your loyalty and look forward to continuing the efficient work on your Subaru! Safe travels!

January 16, 2024

Beyond expectations. Creatively reduced cost. Ride home appreciated, Found missing items in complementary car wash. More

by CRAIG.MELIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh, car wash found missing item.
Jan 17, 2024 -

Secor Subaru responded

Craig, we're delighted to know that our team at Secor Subaru went above and beyond for you. Thank you for choosing us! We'll see you next time. Enjoy your clean ride!

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