Secor Subaru
New London, CT
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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excellent care. The service appointment was quick and efficient. Everything I asked about was taken care of and I appreciated getting a washed car at the end. The service appointment was quick and efficient. Everything I asked about was taken care of and I appreciated getting a washed car at the end. More
Excellent Customer Service Brought my Tribeca in due to the wheel vibrating, thought it was a major problem, however it was due to my tires being unbalanced. They quickly diagno Brought my Tribeca in due to the wheel vibrating, thought it was a major problem, however it was due to my tires being unbalanced. They quickly diagnosed the problem and had me on the road quickly. More
24 month service Fast, friendly, and efficient service. The service department never disappoints. Very comfortable customer lounge/waiting area with plenty of room to Fast, friendly, and efficient service. The service department never disappoints. Very comfortable customer lounge/waiting area with plenty of room to catch up on paperwork. More
Professional and attentive I was having an oil change on my 2015 Subaru and was looking at the new Subarus when I was approached by a salesperson. He couldn't have been more he I was having an oil change on my 2015 Subaru and was looking at the new Subarus when I was approached by a salesperson. He couldn't have been more helpful and instructive. He patiently pointed out the improvements and subtle changes in the 2018 cars! I was sold! More
Best around Always wonderful service. Priced fairly. Done well. All work done in a timely manner. Love the car wash, like stepping into a new car. Thank you for Always wonderful service. Priced fairly. Done well. All work done in a timely manner. Love the car wash, like stepping into a new car. Thank you for the great service.. More
Xcellent Dan is ‘there’ for me for whatever weird wuestion i have, i so appreciste that! And I kno i can stop by any time for tutoring on my new buttons! Dan is ‘there’ for me for whatever weird wuestion i have, i so appreciste that! And I kno i can stop by any time for tutoring on my new buttons! More
Friendly and fast Salesman, Evert, was extremely helpful and not pushy at all. Answered all our questions quickly and correctly and took the time to show us the feature Salesman, Evert, was extremely helpful and not pushy at all. Answered all our questions quickly and correctly and took the time to show us the features of the car even though it was a used purchase. Also, the finance department got us a fantastic rate and got our payment lower than we were hoping without even asking us. More
Excellent buying experience from start to finish. Our salesman was not pushy. Everything went smoothly. Test driving, financing, delivery of our car was a great experience. We love our car! Please vis Our salesman was not pushy. Everything went smoothly. Test driving, financing, delivery of our car was a great experience. We love our car! Please visit this dealership you won't be disappointed. More
Didn't get what I paid for. I bought my first Subaru from Secor Subaru in 2011 and I had a great Salesman, Keith who has since retired, but the Service Department was not great t I bought my first Subaru from Secor Subaru in 2011 and I had a great Salesman, Keith who has since retired, but the Service Department was not great to deal with. I met another nice Subaru Salesperson from another Dealership so when I was looking for my second Outback, I was willing to drive 45 minutes for the honest sales person and great service at the other dealership and purchased a new 2015 Outback. The Service Department at Secor Subaru has gone through the needed changes and I thought it would be nicer to stay closer to home for Service and to purchase my 3rd Outback so I decided to try Secor Subaru again. I met a new Sales person, has since left Secor, and I explained that I wanted another Outback that included everything that was on my 2015 Outback, which included the pushbutton start and the remote start, and we came up with a reasonable purchase price. I traded in my 2011 Outback and bought the new 2017 Outback, gave my 2015 Outback to one of my children, and was feeling great until it got cold outside. When I pushed the buttons on the Key-fab to start and warm up my 2017 Outback, like I did on my 2015 Outback with push button start, it didn't start. I called Secor Subaru and the Salesman was nice enough to look up my VIN number and told me it was not installed on my 2017 Outback. I was surprised and upset that I didn't get what I paid for so the salesman asked if he could talk to the manager and call me back. I agreed and after a short time, he called me back and offered me a discounted charge to install the remote start which I was told was included in the original purchase. For this deception and disappointing solution, I would not recommend this dealership. I hope that cheating me out of a $500 remote start option was worth losing a customer that has now purchased my 2nd new cars and 1 used car. Its worth driving out of town for a dealer that will take care of their customers. More
Knew what I wanted and I got it Evert was courteous and heard what I was looking and made it happen Took a test drive on Sunday and finished the purchase on Tuesday Evert was courteous and heard what I was looking and made it happen Took a test drive on Sunday and finished the purchase on Tuesday More