Secor Subaru
New London, CT
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Really smooth process. Loving my Impreza. Dan couldn’t have made the process smoother, very friendly gentleman, and an all around good experience thanks to him and the crew Loving my Impreza. Dan couldn’t have made the process smoother, very friendly gentleman, and an all around good experience thanks to him and the crew at Secor. More
Always good service Secor has always proved reliable. Oil change & safety check took longer than expected (90 min) but the car was left spotless. Dawn was particularly he Secor has always proved reliable. Oil change & safety check took longer than expected (90 min) but the car was left spotless. Dawn was particularly helpful and went out of her way when the service was completed but the cleaning was not. I have to say the cost of the service was higher than I would like but not having dealt with other service centers recently I can't determine if the prices are too high More
Subaru Trade-In Traded a 2013 Subaru CrossTrek for a new 2018 CrossTrek. Angel Izquierdo gave me good value on my trade-in & showed me the newer functions on the 2018 Traded a 2013 Subaru CrossTrek for a new 2018 CrossTrek. Angel Izquierdo gave me good value on my trade-in & showed me the newer functions on the 2018. He was very helpful. More
Very friendly, on time and time finished on the number. All of the above ! Thought what I wrote above covered all. Waiting area was comfortable too. I was greeted early in the a.m. Very friendly, every All of the above ! Thought what I wrote above covered all. Waiting area was comfortable too. I was greeted early in the a.m. Very friendly, every one was. More
Excellent. Professional, courteous, fast. The sales and finance team were outstanding. I would not hesitate to recommend this dealership. I was searching for a used Subaru Outback and found an The sales and finance team were outstanding. I would not hesitate to recommend this dealership. I was searching for a used Subaru Outback and found an extraordinary vehicle with very low mileage at a great price. I love my gorgeous like new (used) 2017 Outback. Thank you! More
Bad experience New management here. Everything takes twice as long and is twice as expensive. Been coming here for 11 years. No longer. Stay away. Waited for and ove New management here. Everything takes twice as long and is twice as expensive. Been coming here for 11 years. No longer. Stay away. Waited for and overly long time on a not especially busy day. I was not the only customer frustrated. Was quoted for a repair at twice the cost I was quoted in October under the old management. Something's fishy with this place. Oh, and the parts guy was extremely rude. More
always great service. Truth be told, anyone who owns an automobile knows that you always Pay a little bit more to go to a dealership then maybe to a private service stati Truth be told, anyone who owns an automobile knows that you always Pay a little bit more to go to a dealership then maybe to a private service station. However, I have found with this dealership for that to not only be untrue, but that every penny I pay is worth the service and customer courteousness I get in return. More
Best Experience Buying A Car- TWICE now!! Secor has gone above and beyond to find me the exact car I had been looking for, twice! It was hard to believe that my second experience could have b Secor has gone above and beyond to find me the exact car I had been looking for, twice! It was hard to believe that my second experience could have been better than the first, but Everet made it a pleasure to buy my Crosstrek. I just went in to look because I read great reviews about the new Crosstrek and wanted to see what my car was worth as a trade in. I received a very fair price and I started discussing color and options for a new Crosstrek. They were not pushy at all and understood that I needed time to think things over and were forthcoming with an out the door price. There is nothing worse than going to get your car and learning they didn't add everything in when they gave you pricing! I didn't get any lines about this being a price for "today only" intended to make me decide right then and there, nor did I experience them trying to push me into a car that was on their lot and in their best interest to sell me. They genuinely wanted me to be comfortable and completely happy with a car of my choosing, even if they had to find it for me! I would not go anywhere else to buy a Subaru. FYI... I did my homework and looked around in the past out of curiosity and no one else came close to providing the customer service and pricing that Secor provided!!!! More
ok not wowee Generally I like this place but during the past couple of visits there are issues. First when I schedule service online-I get a confirmation but when Generally I like this place but during the past couple of visits there are issues. First when I schedule service online-I get a confirmation but when I show up and check in there is no record of it. Before I had to come back twice for a 30k check-up before the work could be done-because they turned out to be over scheduled or there was no loaner. I'm not super local so driving back and forth 3x is a pain. On the 36K checkup-same thing-no record of the appt I made online. Fortunately they could fit me in-had a loaner. I heard 2 different stories on what service is done at 36K-one triple the price than the other. Given a brochure that listed 36K checks and was told later-oh that brochure is out of date-36 is nothing major. Huh? My car wasn't washed when I arrived and had to wait for that. Really simple fixes on their end that would probably give them 5 star reviews if they got it together a bit. More
Great service! I made my service appointment online for the first time. I really like the online system. I used to feel that I needed to talk to a service person whe I made my service appointment online for the first time. I really like the online system. I used to feel that I needed to talk to a service person when I made my appointment to really make sure I was scheduled and all the work would be done. They were ready for me when I got there, I waited an hour and all the work was done that I scheduled. Another reviewer recently had a disappointing experience with the online system. I thought that maybe her experience was not good because everyone was not fully up to speed on Secor's new system, but for me it was flawless. More