Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Secor Subaru
New London, CT
1,867 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent!
Subaru Service building located on 1st Ave behind main/sales building!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,867 reviews
May 14, 2018
Too long if a wait trying to check. And I was only customer In the shop. Then she had the odasity to state that I did not indicate a specific pick up time. I had her check my envelope, there clearly indicated In the shop. Then she had the odasity to state that I did not indicate a specific pick up time. I had her check my envelope, there clearly indicated was the time. FYI I had dropping the car off the night before. I was assured it would be ready by noon. Car WAS ready, woman at computer just could not seem to get me out the door. More
by EAG0805
Verified CustomerEmployees Worked With
Angelo Oddo, Jay Fulton, Ellen Kerr
May 12, 2018
Amazing sales team! Paul Holden is a very amazing General Sales Manager. He is very kind, helpful and friendly. I recommend Secor Subaru for all your vehicle needs. Paul Holden is a very amazing General Sales Manager. He is very kind, helpful and friendly. I recommend Secor Subaru for all your vehicle needs. More
by Jackie
Employees Worked With
May 11, 2018
2018 6000 mile service - Dealer billing software needs work! I've been taking my Subaru Outbacks to Secor Subaru since 2000. Whole new front desk service personnel including Service Manager. Had to wait lon I've been taking my Subaru Outbacks to Secor Subaru since 2000. Whole new front desk service personnel including Service Manager. Had to wait longer than usual for my oil change/tire rotation to be completed. Not sure why as no explanation was given. Had an appointment from early in the week. It was also very disturbing that the final customer service paper work did not state that the tire rotation was performed. Mr. Fulton assured me that it was. The software needs to be modified to show ALL work performed on the customer service record. The fact that it was a "Subaru" service and the rotation should have been done is not enough proof that it was done. It has to be in print on the service sheet! Can not rate quality of work at this point as 6000 mile service doesn't qualify in my book as a proper test. More
by CT W
Employees Worked With
Jay Fulton
May 10, 2018
Airbag warning light plus recall fix My airbag warning came on sometimes;I was also informed that my car needed a RECALL-FIX.The Service was scheduled promptly,I was provided with a ride My airbag warning came on sometimes;I was also informed that my car needed a RECALL-FIX.The Service was scheduled promptly,I was provided with a ride home and back to pick up my Outback.Jay Fulton explained what was done then "MADE MY DAY" by handing me a NO CHARGE bill.I guess that's why I bought my 2nd Subaru from SECOR. More
by EBWATERFORD
Employees Worked With
Jay Fulton
May 09, 2018
Sincere and Accommodating I found Mike Shapiro to be sincere with the arrangements we made to purchase my first Subaru. He was also patient, knowledgeable and friendly. I hig I found Mike Shapiro to be sincere with the arrangements we made to purchase my first Subaru. He was also patient, knowledgeable and friendly. I highly recommend anyone looking for a vehicle to visit Secor Subaru. More
by Kathryn
Employees Worked With
Michael Sharrio
May 09, 2018
New pads installed on rear brakes. The service department informed me that the rear brakes should be serviced very soon due to their wear. They were able to work with my schedule, allo The service department informed me that the rear brakes should be serviced very soon due to their wear. They were able to work with my schedule, allowed me to use a loaner car while the work was being done, and completed the work in a very timely fashion. More
by TROD1952
Employees Worked With
Jay Fulton, TJ Mallon
May 07, 2018
Easy Purchase Comfortable to do business with. Visited 5 Subaru dealerships in the area. Felt most comfortable with Secor dealership and they were the most aggre Comfortable to do business with. Visited 5 Subaru dealerships in the area. Felt most comfortable with Secor dealership and they were the most aggressive in pricing. More
by BJB6548
May 07, 2018
Excellent service & attention to detail I went in for an oil change & the service was great—personal & attentive, with a detailed explanation of what was checked etc. My car looked and ran g I went in for an oil change & the service was great—personal & attentive, with a detailed explanation of what was checked etc. My car looked and ran great afterwards. It was washed & the interior was vacuumed. Many thanks, great work! More
by Tanya456
Employees Worked With
Dawn Beard
May 04, 2018
Great scheduling flexibility Same day appointment for a safety check due to a pothole incident. Great care and concern what is exhibited by the service department At Secor Suba Same day appointment for a safety check due to a pothole incident. Great care and concern what is exhibited by the service department At Secor Subaru More
by THOMASMAGEE
Employees Worked With
Ellen Kerr, Dawn Beard
May 04, 2018
"Kudos for Secor Subaru and Larry Becker" After having my last car die suddenly, the thought of having to quickly shop for a new vehicle was initially a daunting task. Walking into Secor Subar After having my last car die suddenly, the thought of having to quickly shop for a new vehicle was initially a daunting task. Walking into Secor Subaru, and meeting Larry Becker soon changed my husband's and my feelings. Larry with his warm, courteous, knowledgeable, and professional manner soon had us looking at potential vehicles. We found a used 2016 Subaru that we decided to purchase. Once the finance was taken care of, Larry spent quite a while with us, explaining all the features of the vehicle, and showing us how to use them. He assured us we could call upon him anytime with further questions if we had any. There were a few minor things to be fixed on the vehicle, and Larry made sure they were taken care of properly and promptly. Although we did not deal with him a lot, Michael Sharrio was very helpful in explaining to us how to donate our old car to charity. That was something we hadn't thought of, and we were very happy to learn about that option. This was the first time we've had dealings with Secor Subaru, but it won't be our last time. We will also tell our family and friends of our wonderful experience with your dealership and Larry. What we experienced was the ultimate in customer service! More
by ArleneJ
