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Secor Subaru

New London, CT

4.7
1,867 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,867 reviews

March 05, 2024

We called for an estimate / quote regarding work that needed to be done. My bill was twice the amount I expected to pay. Quote was $192.76 + tax for bearing. Belt was $131 + tax. Oil change $74.50 + tax. More

by MKATHRYN43
Recommend Dealer
No
Employees Worked With
Kyle Pullen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Mar 06, 2024 -

Secor Subaru responded

Thank you for reaching out. If you could please contact me directly, I would be happy to review your bill and provide credit where appropriate. Respectfully, Shawn Murray - Service Manager - smurray@secorauto.com

March 04, 2024

Very professional without pressure Amazing deal on my trade and purchase price. Went out of there way to satisfy all of my needs More

by Robey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Murray
Mar 05, 2024 -

Secor Subaru responded

Hi Robey! It's great to know that you had such a positive experience at Secor Subaru. We always aim for professionalism and satisfaction in all our deals. Enjoy your ride!

March 03, 2024

5 Dave was excellent Every thing was change to new car and completed before I I got there Insurance Remote starter Warranty Registration Great job More

by Stangp100
Recommend Dealer
Yes
Employees Worked With
Austin Dube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Dube
Mar 04, 2024 -

Secor Subaru responded

We're glad to know that you had an excellent experience with Dave at Secor Subaru! It's great to see everything was ready and waiting for your arrival. Thanks for the review, we appreciate it!

March 02, 2024

It was fine. They are very through and informative. I would recommend them to others More

by BACOSTAS
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Mar 04, 2024 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

March 02, 2024

It was great. Having a loaner car saved my jobs. Service is great. I just wish it wasn't so expensive. More

by 4MICHAELJPEERY
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Mar 04, 2024 -

Secor Subaru responded

Michael, we're glad to know our loaner car service was a lifesaver for you at Secor Subaru. We understand your concerns about cost and appreciate the feedback. Thanks for choosing us!

March 02, 2024

I wasn't informed of the progress or any recommended repairs. I found out about recommended repairs when I picked up the car. 10 min before closing I was told to pick up the car. No one told me I had to More

by legalbeagle7
Recommend Dealer
No
Employees Worked With
Anastacia Rebell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Mar 06, 2024 -

Secor Subaru responded

I'm sorry to learn about the lack of communication you experienced during your recent visit. We aim for transparency and timely updates, so it's disappointing to know we fell short in this instance. I'd like to discuss this further with you and see how we can make things right. Please reach out at your earliest convenience. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

March 02, 2024

They were not 'scipted' people fun to talk to. Actually noticed a couple of things I added to my car's apperence and liked it. More

by SKYWARN,CoCo RaHS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Mar 04, 2024 -

Secor Subaru responded

We're glad to know you had a fun and personalized experience at Secor Subaru! We appreciate your feedback, and we hope to see you again in the future. Safe travels until then!

March 02, 2024

I stopped in since I needed a jump in the am. Kyle was great! I was able to get New battery installed & during the safety check they noticed a front alignment was needed. they took car of that to More

by ANTHONYME321
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Mar 04, 2024 -

Secor Subaru responded

Anthony, we're glad to know Kyle and our team at Secor Subaru were able to assist you promptly with your battery replacement and alignment. We appreciate the positive feedback!

March 01, 2024

Overall outstanding experience. I have purchased several vehicles here and would recommend Secor to everyone. More

by weburns
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Dube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Dube
Mar 01, 2024 -

Secor Subaru responded

We're so glad to know you've had an outstanding experience with us at Secor Subaru! Thanks for your continued support and recommendation. Safe travels in your new vehicle(s)!

February 29, 2024

I think the experience was unrest was awful and unnecessary I think it was awful and necessary, and it took a very long time, and it was totally unneeded More

by Moodusauto
Recommend Dealer
No
Employees Worked With
Kaitlyn Gray
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
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