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Secor Subaru

New London, CT

Overview
Employees
Reviews
Vehicles
4.7
1,867 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,867 reviews

March 16, 2024

My experience at Secor was nothing short than excellent! From the moment I walked in, I was treated with kindness and respect as a buyer. David went above and beyond to ensure I found exactly what I wanted. More

by mattgt516
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Dube
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pricone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Secor Subaru responded

We're so glad to know that you had an excellent experience at Secor Subaru! It's great to hear that David and Austin went above and beyond for your first new car purchase. We appreciate the recommendation and hope you won't hesitate to reach out if there's anything else we can do for you!

March 14, 2024

Always great service. Like the automation as well. The service department reviews everything and stays in contact throughout. More

by LLONGO1221
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
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Mar 14, 2024 -

Secor Subaru responded

We're glad to know you appreciate our service and communication at Secor Subaru. Thanks for the positive feedback, we look forward to serving you again in the future!

March 14, 2024

The sales process was extremely easy, and vehicle service contracts and coverage were explained well. I recently went for my first oil change and tie rotation. Everything went smoothly. I am very happy with More

by jdostie36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Dube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Secor Subaru responded

Thank you for trusting the Secor Subaru team with your automotive needs! We appreciate your kind feedback and look forward to serving you again next time. Take care!

March 14, 2024

Very pleasant Very pleasant. Polite service people. Great service and like the car wash and vacuum added benefit. B More

by DW
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
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Mar 15, 2024 -

Secor Subaru responded

Thank you for your excellent review! We look forward to seeing you next time at Secor Subaru!

March 10, 2024

Awesome customer service and maintenance crew Upfront honest and timely Will work with you on needs and wants for maintenance More

by ajkostek
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
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Mar 11, 2024 -

Secor Subaru responded

We're glad to know you had a positive experience with our customer service and maintenance crew at Secor Subaru. We always aim for honesty, timeliness, and flexibility in meeting your needs. Thanks for the review!

March 08, 2024

Secor Subaru in New London represents quality and service (in all departments) rarely found these days. More

by jsigel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

Secor Subaru responded

Hi J Sigel! We're delighted to know that you had a great experience with our team at Secor Subaru in New London. We strive for quality and service across all departments! Thanks for your review.

March 06, 2024

Subaru is good, but they did not wash my car again after my oil change. They advertise this car wash but only follow up on it roughly half the time. More

by JEFFREY.KOHRT
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Mar 06, 2024 -

Secor Subaru responded

Jeffrey, we appreciate your feedback and apologize for the oversight regarding the car wash. We'll make sure to address this with our team at Secor Subaru so that it doesn't happen again in future visits. Thanks for bringing this to our attention!

March 06, 2024

Kaitlyn was so welcoming and knowledgeable! It is very clean and well organized! Amazing experience! More

by reinhart.lindsey
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Report | Print
Mar 06, 2024 -

Secor Subaru responded

Hi Reinhart! Thank you for leaving us this five-star review and kind words about Kaitlyn from our service team at Secor Subaru! We'll see you next time!

March 06, 2024

This is the first time I've leased a vehicle here, effective 2/29/24. More

by sharonsoja
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Dube
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2024 -

Secor Subaru responded

Thank you for your confidence in Secor Subaru, and for your business. We are grateful to have you as a customer!

March 05, 2024

No TY Don't try to charge me $207 for a tire when they are $168 on your own website. Otherwise Happy. More

by AUPERINM
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Mar 06, 2024 -

Secor Subaru responded

Hi! We appreciate your feedback and we're glad to know that you are generally happy with our service at Secor Subaru. We'll look into the pricing discrepancy you've mentioned - thanks for bringing it to our attention!

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